Thank you for taking the time to leave a review. I'm truly sorry your unhappy with your visit to Blue Ribbon. When we check a car there's alot more done than saying you have a bad battery, we check the starter circuit for excessive amp draw, we test battery and grounds, we gave you the price for repairs. We would never do anything without your permission. I wish you would have let me know that you where unhappy with the fee before you left. I never want to hear a customer is unhappy with theservice we provide. Feel free to call me and I'll decuss the matter with you.
for my college student daughter for xmas. The gift cert. has no expiration on it & was not advertised as having one on the website, but they refused to honor it saying it expires 6 mo. from purchase. It was bought 12/12 she tried to redeem 2nd wk of July. The guy who worked there was nice and persuaded the owner to give her at least a discount. So the owner finally relented in giving a huge generous discount of $5 (note my sarcasm). Usually in the state of Ca even expired discounted gift certs are at least worth what was paid for the cert., but not at blue ribbon. That small amount of money for my daughter means alot when she has a ton of expense for school because she takes more classes than the average student, so more classes, units, books, & expenses. I have been going to blue ribbon for 12+yrs with all 4 of my vehicles bc its close to my home. Now i might drive a little further, but definitely worth it to support a local business who appreciates their loyal patrons and honors their paperwork. If it expires in 6 mo. then Blue ribbon should have it stated so on the gift cert. So Blue Ribbon actually made more than the standard fee on this one because they got standard fee minus $5 plus what was pd for the gift cert. I WILL NEVER USE BLUE RIBBON AGAIN, & I WILL TELL EVERYONE I KNOW TO GO SOMEWHERE ELSE. AND I MADE MY DAUGHTER FILE A COMPLAINT W/ the Better Business Bureau.
Thanks for the review, your comments mean a lot to me since I too have a child in school, the gift certificate you bought was not purchased from Blue Ribbon Automotive, it was bought from a radio station. The radio station should have explained to you that the gift card was good for six months, that is why they offered her a discount. We try very hard to make all customers feel like family. Are normal price for a smog test is $60.00, we are running a special right now for $40.00 for 2000 a newer cars $50.00 for 1999 and older. That is why we offered her a discount of $5.00, feel free to call me my name is Mike, I don't want anyone to leave my shop upset, 661-398-0305.
Sorry your vehicle failed it's smog test yesterday, part of smog testing is to check the vehicle monitors, if they where not ready the smog machine will fail it's test. If your battery was dead or code cleared the vehicle needs to be driven to set the monitors, by driving vehicle the monitors will reset. Thank you Mike Myers
Hi Debra, my name is Mike Myers. I'm the owner of Blue Ribbon Automotive, I'm sorry to hear there was a problem while your truck was at my shop. You have been a customer of Blue Ribbon for a long time and. I will look into this matter, if you could contact me at 3980305 I would like to resolve this matter, I apologize for any inconvenience this has caused, sinserly Mike Myers.
Sorry to hear your vehicle failed it's smog inspection today. I'm glad to hear we where able to spot your fuel leak before something caught on fire. When a vehicle fails it's inspection and needs to be retested it's the whole test, not just portion you failed for, that's why you had to pay for retest, I do appreciate your business and hope you will return.