BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Sharon G. on 05/30/2015
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Sharon said the pin stripes were uneven. They did them as a courtesy, but they did not do it correctly. When she brought it back, they fixed that issue. There was a problem with the door window frame along with the rest of the repairs, which were very sloppy. The business informed her every day after the promised day of completion that the repairs would be ready the next day, but on one of those days, they found an issue with her airbags. This lead to a delay, but she was not sure exactly how much longer it took. She was not satisfied with their communication because she had to call hem for updates. She would not recommend them as a result of this experience and over the reasons already mentioned.
Category: Collision
Service Date: 05/15/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.