BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Mukarram K. on 10/08/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mukarram said he had a new vehicle and he waited two extra weeks for it. There were a couple of things that were not fixed right the first time and they had to keep his vehicle for a little longer than promised. He chose not to elaborate further. They didn't have a loaner vehicle available for him. He had to get a rental vehicle and the insurance company did not pay for the extended time he needed it for. They did not tell him when he should expect his vehicle to be ready. He said they did not keep him informed. He had to call them.
Category: Collision
Service Date: 09/28/2012
Review Created: 10/08/2012
This review was collected via phone interview by Customer Research Inc.