BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Jose V. on 10/25/2012
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jose said it took 17 days for this facility to put 3 pieces of trim on his vehicle and he had to pay over $500 for his rental. He was given different time estimates. One of the reasons for the delay was that they were waitng for the parts, but he even checked the Internet and found out that the pieces were available everywhere and for less money than they charged. He said in 17 days he only received 2 text messages. He said he only dealt with Tom once. Tom was the person that told him he would call him when the parts would be in, but he called Tom instead. Jose said he would not recommend this facility because of the huge delay.
Category: Collision
Service Date: 10/17/2012
Review Created: 10/25/2012
This review was collected via phone interview by Customer Research Inc.