Review for BMW of Fairfax Body Shop
Natalia A. on 12/07/2012
Natalia said they have always been helpful. They're patient in looking into things for her. When she took her vehicle in she was having issues with it making a noise. They said they couldn't get the vehicle to make the noise. There were 2 punctured tires they were going to have to replace. They replaced the tires. When she picked up her vehicle it was discovered there was another vehicle that looked like hers. They billed her for the other vehicle's work and tires. They said they will reimburse her and make the adjustments next week when she comes in.
Service Date: 11/23/2012
Review Created: 12/07/2012
This review was collected via phone interview by Customer Research Inc.