Review for BMW of Fairfax Body Shop
Daryl M. on 01/16/2013
Daryl said they replaced a headlight for $600. While his vehicle was there they diagnosed other unspecified problems with the vehicle. After he got his vehicle back it sounded like a truck. He found out they did not replace all of the bolts to the engine, which caused the sound. Another light bulb went out in the same area as the first one and they told him it would cost another $200 but he told them to leave the second bulb out. The delivery of his vehicle was delayed 3 times. It ran through the holidays but when he asked why it was delayed 2 weeks, they told him they had to wait for the warranty people to come. He found out the warranty people were there the same day so he said he still does not understand why the 2-week delay. This business was very convenient for him and they provided him with a loaner vehicle during the repairs.
Service Date: 01/08/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.