Review for BMW of Fairfax Body Shop
Asif S. on 07/18/2013
Asif said he is very upset at the whole experience. He had to go back three different times to get the work completed and it was also done poorly. The first time he picked up his vehicle he could see 5 things that were not done right away. The doors did not line up in the front where there is plastic that was not put on right. He can tell water will get in where the skirt is. The front wheel was not replaced. After the third visit most of the repairs were done but it was very poor quality of work. When he had asked to speak with the manager he got upset with him as if he wanted to get the work done for free. He also received e-mail that did not coincide with the work that was being done. He was called by the rental vehicle place and told if he did not drop off his rental vehicle he would be charged an additional amount but his vehicle was not even done. He will not recommend this place of business for these reasons.
Service Date: 06/28/2013
Review Created: 07/18/2013
This review was collected via phone interview by Customer Research Inc.