Review for BMW of Fairfax Body Shop
Gopi K. on 01/07/2014
Gopi said the vehicle promise date was postponed 6 times. The front wheel has had a problem with shaking and it is still not properly repaired. This business did an alignment and rotation. The vehicle is not currently running because the battery was drained. He is not sure the drained battery was caused by this business. The vehicle was about 2 weeks late. This business did not call to alert him about the delays. He was not told the cause of the delays. This business did not call him to give him updates and when he picked up the vehicle there was no explanation of the work done. He was not treated well because there was no explanation of the work done. He would not recommend this business because of this experience.
Service Date: 12/31/2013
Review Created: 01/07/2014
This review was collected via phone interview by Customer Research Inc.