Review for BMW of Fairfax Body Shop
Paras K. on 04/07/2014
Paras said it took a month and 3 days to get his vehicle repaired. She borrowed someone else's vehicle during that time. It was supposed to be ready in a week instead. She was told some of the management was out of town. She called to see what was happening. The vehicle wasn't fixed right when she got it back because the battery indicator light came on. She waited about 3 hours to have it fixed. Overall, it was a horrible experience. She didn't appreciate the delays and she had to keep following up, which she said frustrated her. She wouldn't recommend them because it was a bad experience. They need to keep customers informed and they need to provide a loaner vehicle if a delay happens.
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.