BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review over 1 year ago

Review for BMW of Fairfax Body Shop
Jahan J. on 04/22/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Jahan said the facility states on it's web site the craftsmen are certified, but as a result of having to return the vehicle three times, he does not agree with that statement. The hood is not aligned correctly and there is noise coming from the front of the vehicle, which has not been resolved. The vehicle was delayed 3 or 4 days due to parts and the paintwork. When he returned the vehicle it was 3 or 4 days before he was contacted by the facility regarding his concerns. The personnel were indifferent to him. He did receive an email but the information sent to him was not meaningful to him, so he was not satisfied with the communication. He would not recommend based on the results of his visit.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.