Review for BMW of Fairfax Body Shop
Neyra,karina A. on 03/16/2012
Karina said her vehicle was delayed due to a miscommunication between the business and her insurance company. She did not specify how many days the delay was. She also said that during the delay the business did pay for the remaining days needed for the rental vehicle. She also mentioned that Thomas was very helpful, honest and nice. She said the business could improve by calling the customers while their vehicle is at the place of business to keep them informed about the progress of the repairs instead of the customer calling the business.
Service Date: 03/02/2012
Review Created: 03/16/2012
This review was collected via phone interview by Customer Research Inc.