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Bob Baker Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,078 Reviews)
64
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
183
Total ReScores
4.8
ReScore Average
64
Net Promoter Score ®

Business Details

About

At Bob Baker Hyundai, we are dedicated to providing you the best vehicles at the best prices possible, with award winning customer service. We stand behind our products and our customers. At Bob Baker Hyundai, we are dedicated to providing you the best vehicles at the best prices possible, with award winning customer service. We stand behind our products and our customers.

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(760) 929-4900

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* No Time Zone provided
5285 Car Country Drive Carlsbad, CA 92008
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,078 Reviews)

GA
gravatar
Gerry A.
Oceanside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always good service and a comfortable lounge area while waiting.
I have always been satisfied with the service. The only service this time was a wash. And I have a suggestion that should be passed on to all the workers who wash cars. Immediately after the car wash, as I received my car to leave, I saw that the XM radio was malfunctioning. It was not receiving any signals, the display was saying that no channels were authorized. Although I could attempt to tune the radio, and the display would temporarily show the channel I selected, it would soon revert to channel 53, where it wanted to stay. Still no sound, and still saying that no channels were authorized, but stubbornly insisting on remaining on channel 53. All very curious operations. It remained in this condition for some time, but by the next day, all was normal and functioning perfectly.
I checked the Genesis internet owner forum and found other owners reporting that moisture was seeping under the shark fin antenna gasket and causing the XM radio to malfunction. Sure enough, I can see a slight bit of looseness on the antenna on my Genesis. So I am certain this is the source of the problem. Note that when I wash the car at home, I do not use a high pressure washer. Also the car stays in the garage and rarely is out in the rain. So it makes sense that I have not encountered the issue before. I suggest that you advise all the workers who wash cars to avoid any action that creates excess water or pressure on the sharkfin antennas. You never know when one may be loose. Thanks
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