Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,256 Reviews)

ReScore Reviews™ (51)

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
91% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews


AA
Alton A.
Severn, MD
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021 Category: Service
Satisfied Customer
Visit was great...in and out in less than an hour!!!
STEPHEN K. from Bob Bell Hyundai responded on 01/12/2021

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


Verified Customer
Westminster, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021 Category: Service
Have always received good service
Good service
good salesman John Ryan
Good guidance with care
STEPHEN K. from Bob Bell Hyundai responded on 01/04/2021

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


RD
Roland D.
Halethorpe, MD
2018 Hyundai Kona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2021 Category: Service
Service
While the staff is knowledgeable i always like to ask questions especially if i Know the answer ,
STEPHEN K. from Bob Bell Hyundai responded on 01/04/2021

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and review. We look forward to continue assisting with all of your car care needs


SZ
Stephen Z.
Pasadena, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
On time
In and out in a timely manor. Bill from the quick lane was great
STEPHEN K. from Bob Bell Hyundai responded on 12/28/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


PH
Penelope H.
Glen Burnie, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020 Category: Service
Excellent job
Excellent job
STEPHEN K. from Bob Bell Hyundai responded on 12/22/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


PT
Patricia T.
Annapolis, MD
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020 Category: Service

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020 Category: Service
Wonderful Service!
I’m so happy with the service I received.
Drew was very helpful. My son left his K-Bar that he received for his service in the USMC on the hood of the car when he was cleaning it out. Somehow it stayed there all the way to Bob Bell. The service staff found it and Drew immediately gave me a call and then set it aside while my car was being worked on.
My car’s scheduled maintenance is now up to date and running even better than it already was.
I’m very thankful for the experienced and personal service I received. I bought this 2013 Hyundai Elantra GT at Bob Bell Hyundai and will be buying my next vehicle there as well (Kona!).
Thank you all very much!
STEPHEN K. from Bob Bell Hyundai responded on 12/17/2020

Based on the answers you provided on your survey it looks like you had a Great visit with us.
This survey is a bit confusing as a 1 Star rating is a bad visit and a 5 Star rating is a Great visit.
We would appreciate it if you would take the time to re score your visit with us 5 Stars.
We do appreciate you and your business.

STEPHEN K. from Bob Bell Hyundai responded on 12/18/2020

Thank You


ML
Merrick L.
Laurel, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
Great staff.
Everything thing went well.
STEPHEN K. from Bob Bell Hyundai responded on 12/15/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


MK
Marilyn K.
Pasadena, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020 Category: Service

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/13/2020 Category: Service
Customer service is great
Have had several service calls done at Bob Bell and am very satisfied with the customer service and the quick service.
STEPHEN K. from Bob Bell Hyundai responded on 12/14/2020

Hello Mrs. Kenney. It looks like you had a Great visit with us and Rachel and Jerry took excellent care of you and your vehicle.
This survey is a bit confusing as a 1 star rating  is a bad visit and a 5 star rating is a great visit.
I will be sending you a re score survey to fill out so that Rachel and Jerry receive your recognition .
We do appreciate you and your business.

STEPHEN K. from Bob Bell Hyundai responded on 12/14/2020

Hello Mrs. Kenny,
Based on the answers you provided on your survey it looks like you had a Great visit with us.
This survey is a bit confusing as a 1 Star rating is a bad visit and a 5 Star rating is a Great visit.
We would appreciate it if you would take the time to re score your visit with us.
We do appreciate you and your business.


JR
Jacqueline R.
Glen Burnie, MD
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020 Category: Service
Great Service and fast too!
I was able to schedule my service appointment online. When I got there on my service date they took me right in. It was easy peasy! Then they arranged for their shuttle driver to take me straight home. The facility was extremely clean and quiet. It was a very good experience overall.
STEPHEN K. from Bob Bell Hyundai responded on 12/08/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


TH
Thomas H.
Glen Burnie, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020 Category: Service
Fast
Service was accurate and fast, definitely returning.
STEPHEN K. from Bob Bell Hyundai responded on 12/08/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


CM
Clark M.
Pasadena, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2020 Category: Service
Excellent service
Great quality of repair and service, friendly staff
STEPHEN K. from Bob Bell Hyundai responded on 12/08/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


PP
Patricia P.
Baltimore, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020 Category: Service
Trisha2128
The service was good overall. The service manger was very pleasant. Explained everything to me
STEPHEN K. from Bob Bell Hyundai responded on 12/01/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


AD
Antoinette D.
Berlin, MD
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020 Category: Service
Recall repair
Acted quickly to handle the recall notice
STEPHEN K. from Bob Bell Hyundai responded on 12/01/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


RD
Rebecca D.
Dundalk, MD
2019 Hyundai Ioniq Plugin Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020 Category: Service
Great service
Service at Bob Bell Ford is great. Overall happy with their sales, parts and service departments. Great job.
STEPHEN K. from Bob Bell Hyundai responded on 11/27/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs


SC
Stephnie C.
Glen Burnie, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020 Category: Service
Second time coming
I have visited bob bell Hyundai twice and I highly recommend this facility! They are very professional and honest about what needs to be fixed and doesn’t.
STEPHEN K. from Bob Bell Hyundai responded on 11/24/2020

Thank you for putting your faith in us here at Bob Bell Hyundai. We appreciate your feedback and 5 star review. We look forward to continue assisting with all of your car care needs