Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

2113 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.7272727/5Overall Rating 3.7272727/5Overall Rating 3.7272727/5rating 3.7272727rating 3.7272727
Original
Overall Rating 1.90909/5rating 1.90909rating 1.90909rating 1.90909rating 1.90909
89% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Baltimore, MD
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Good job Bob Bell
Great service

BE
Bonnie E.
Arnold, MD
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Quick Lane Service
Excellent service

ML
Manuel L.
Pasadena, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent Service
I got there and they took care of me very fast. They were very polite and nice. The waiting area is always welcoming
STEPHEN K. from Bob Bell Hyundai responded on 11/16/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


LL
Lester L.
York, PA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2018 Category: Service
2
Bad customer service
STEPHEN K. from Bob Bell Hyundai responded on 11/16/2018

We apologize that your visit was less than a 5 star experience.
I will be contacting you directly as i am interested to hear more details regarding your visit and what we can do to restore your confidence in us.

Steve Kopchinski Service MGR.


RC
Robert C.
Linthicum Heights, MD
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Sante Fe recall
Car back in record time
STEPHEN K. from Bob Bell Hyundai responded on 11/14/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Baltimore, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
5-Stars
My car is running very good. Job well done.
STEPHEN K. from Bob Bell Hyundai responded on 11/14/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


WL
Walter L.
Pasadena, MD
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Experience!
Service Advisor Rachel on point regarding service needed. cost, timing, etc. - clear explanations and no suprises, Service done fast and complete. A Perfect Rating all around IMO!
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Catonsville, MD
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
GREAT SERVICE
.
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


MF
Mamie F.
Pasadena, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Excellent
Service was great, I like when they tell you up front what needs to be done before they do it
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


MB
Malcolm B.
Brooklyn, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Awesome
Dropped my car off in the evening and received a call first thing in the morning when Bob Bell Hyundai opened up. Within a hour was called about the problem with my car and how they were in the process off fixing it. Early afternoon customer service called me to call pickup my car. Great!!!
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


MD
Melva D.
Brooklyn Park, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great experience
Professional environment. Time efficient.
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


HA
Helen A.
Pasadena, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Bob Bell Hyundai
The staff and mechanics are very courteous and efficient, even washed my car.nice job
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Pasadena, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Car service
Very professional in and out with no problems that's great
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


MS
Mark S.
Brooklyn, MD
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Noise in left wheel
Ryan is a awesome mechanic he figured out the problem quickly all parts were in stock and as of now no noise issue
STEPHEN K. from Bob Bell Hyundai responded on 11/12/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


JS
John S.
Glen Burnie, MD
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Service
Nice people,easy to work with. Quick
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


LH
Leon H.
Pasadena, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Quick lane service is excellent
I know that Bob Bell Hyundai always provides excellent oil change services, which they have been doing since I purchased my car from them in 2012!
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Linthicum Heights, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Good
Awesome, everything was fixed.
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Severn, MD
2015 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
Maintenance Service
It's ok.
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

We strive for excellence and 5 star reviews.
We do our best to communicate the location of your appointment however the size of our dealership can be confusing for first time visitors.
We look forward to your return and a 5 star visit.


Verified Customer
Pasadena, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Best customer service in service dept.
Always have a good experience with the service department
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.


Verified Customer
Glen Burnie, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Oil change
Excellent, fast service and very professional!
STEPHEN K. from Bob Bell Hyundai responded on 11/09/2018

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.