Bob Rohrman Hyundai

Thank you for taking the time to share with us.  I'm very sorry to hear the troubles you are having.  I would like to clarify this survey you received was only related to the service work that my service department completed for you trouble free.  The body work your concerned about is done off site and it controlled by the sales department.  When you picked up the vehicle I did speak to you and directed you to the sales staff about your exterior concerns.  Sounds like they did not follow through and I'm sorry.  I will be reaching out to them to see if we can get you handled.  My customer relations specialist has also reached out to discuss with you.  Furthermore I would like to send you a re score survey related only to the service work that was completed not the body work.  It would mean a lot to me.  Thank you again for your time.  

Just wanted to touch base with you.  Terry and myself haven't heard back from you and wanted to see if there is anything more we can do.  Please also review your email as their is a new survey waiting for you.  Thank you again for your time.  

Thank you for taking the time to share with us!  Glad everything went well.  Thank you again for the 5 star review!

Thank you for taking the time to share with us.  I'm sorry that there seems to be a bit of confusion and would like to explain.  After reviewing your repair order the warranty concern you had with the transmission temp sensor I can see the confusion.  When we proceeded with this repair the transmission fluid needs to be removed.  The warranty repair only covers the failed part and the install.  Due to time and miles on your fluid my advisor had suggested when completing this warranty repair it would be best to install new fluid instead of using the old fluid (which would save you money since we are already in the area).  Which the new fluid would not covered under warranty.  By no means was it required to use new and I'm sorry if there was confusion on this.  If you have further questions please give me a call.  Thank you again for your time.          

Thank you for taking the time to share your thoughts with us.  Happy to hear we got you all taken care of.  Thank you again for the wonderful comments the 5 star review, means a lot to us here!

Thank you for taking the time to share your thoughts with us.  I'm very sorry David that we missed the mark with your repair.  The normal process is my parts department will receive the part from Hyundai and then contact the customer.  Once contact is made then the call gets transfered up to service to get you scheduled in.  Clearly there was a break in our process and I'm sorry for that, always room for improvement.  We will continue to be here for you and your vehicle.