Bob Rohrman Hyundai

Thank you for taking the time to share with us.  Glad everything went well for you and we got you back on the road.  Thank you for the kind words and 5 star review, really means alot to us.

Thank you for taking the time to reply to our survey.  Thank you for all your kinda words and 5 star review.  Really means alot to us here!  Take care!

Thank you for taking the time to share with us.  I'm glad as far as the servicing of your vehicle everything went well.  I'm very sorry to hear the issues while checking out at the cashier's office.  I will be discussing this matter with my cashier's to get a better understanding.  I'm upset that it seems this was the reason for your 3 star review.  In Hyundai's eyes a 3 star review is a complete failure on our part and alerts are sent out.  I would love the opportunity to make this better...is there anything I could do?  Please reply to this message for a further discussion as I would love the opportunity to send you a re-score.

Thank you again for your time,

Eric Scott

Thank you for taking the time to share with us.  I'm glad we got your vehicle back on the road.  Once again I'm sorry for the delays, we really try to respect everyone's time, just sometimes things don't work out in our favor.  As a juster I'm glad we were able to adjust for your time.  Again, thank you for the 5 star review, really means alot!!

Thank you for taking the time to share with us.  First off thank you for the kind words, I'm glad all said and done your vehicle is back on the road.  

That being said, I'm sorry for the delays and troubles getting your vehicle completed.  I'm sorry at the beginning we didn't have very clear answers and a clear time line for you.  Due to the requests and efforts from Hyundai engineers and my techs there was alot of back and fourth.  I had 18 conversations back and forth with the Hyundai team as they made different requests and inspection data they wanted in those 5 weeks.  Then we had delays getting the correct part here.  What I might not of made very clear before was due to this condition the vehicle was not in a driveable state.  Once we got to the bottom of your blue tooth issues the problem was caused by the after market installer of your sunroof.  The extra week 1/2 delay was due to the fact that company had to come pickup for vehicle and take it back to their shop for their warranty repair.  This could not of been done until we got your vehicle drivable again.  Trust me when I say these delays didn't work out for us either.  My tech did not get paid for all the back and forth with Hyundai, only the final part install.  He did not get paid for any of the diagnostics work finding your mic problems just to send it off for someone else to fix.  So I understand your concerns as we feel them as well, just a bummer that those delays, resulted in your 3 star review.  Hyundai considers a 3 star a complete failure on our part for your overall service and alerts are sent out.  I would love the opportunity to make this better so I could send you a re-score survey at some point.  Your more than welcome to reply to this message.  I will reach out to you to see if there is any more I could do.  

Thank you again for your understanding and your time,

Thank you for taking the time to share with us. I'm glad everything went well for you.  Thank you again for your kind words and the 5 star review, means alot to us!

Thank you for taking the time to share with us.  I'm happy to hear the servicing went well for you.  As for not fully knowing if everything went well, I'm sorry we weren't able to review your paperwork with you.  If there was any further concerns we would of made further contact with you.  As for the parking, I'm sorry that we didn't get it up closer to the front door area.  Parking can be challenging at times around here, but I'm sorry we didn't get it closer, it was not our intent to make you have to hunt down your vehicle.  Thank you again for the 5 star review, really means alot to us.