Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

965 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 3.5882335/5Overall Rating 3.5882335/5Overall Rating 3.5882335/5rating 3.5882335rating 3.5882335
Original
Overall Rating 2.17647/5Overall Rating 2.17647/5rating 2.17647rating 2.17647rating 2.17647
95% Would Recommend
100% Business Response
Latest Review 15 days ago

Reviews


Verified Customer
Lafayette, IN
2007 Hyundai Tiburon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/06/2019 Category: Service
Take pride in your work,
Over booked rushing to get it done,
ERIC T S., Service & Parts Manager from Bob Rohrman Hyundai responded on 01/08/2019

Thank you for taking the time to share with us.  I have reviewed the information and we would really like to have a discussion with you.  My customer relations speicalist, Terry, has reached out to you.  If you could give us a call when your free.  We want to review the vehicle with you and discuss the details of your other visits.  You have been a long term customer with us and hope we can come to a better understanding and make this right.  Thank you again for your time.

Eric Scott
Service & Parts Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM

Verified Customer
Boswell, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Very satisfied with service
Excellent

DB
Dustin B.
West Lafayette, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Good thorough inspection
The inspection they did along with the oil change was in depth and informative.

KM
Kelly M.
West Lafayette, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Hyundai service
The friendliness of the staff and the timely completion of the work being done.

RB
Rachel B.
Lafayette, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Great people
Very friendly and knowledgeable

CW
Charles W.
Logansport, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
My experience
Everyone is so friendly and helpful.

Verified Customer
Lafayette, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Recall software update
The software update was explained as well as what to anticipate and what to do if the software detects a problem.

TY
Teresa Y.
Lafayette, IN
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Outstanding Always!!!
I always rely on Eric and his team for the maintenance of my auto. I trust that they check everything.

SE
Scott E.
Lafayette, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
Excellent
Excellent

BB
Bryana B.
West Lafayette, IN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Always great
Takes great care of me and my vehicles. Always a pleasure going to visit for service.

KB
Kevin B.
Lafayette, IN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
No nonsense service.
I schedule my appointments and take my vehicles to the dealership to get the service done and the service advisor's do there job in a professional manor. I have had good experiences with work being done and will keep taking our vehicle to the Bob Rohrman Hyundia Dealership.. Keep up the good work.

JG
James G.
Monticello, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Good Experience
My 19 year old daughter took our Sonata in for an oil change and air bag recall. They pointed out a couple things that needed to be taken care of....one is covered by warranty. The great thing is they didn't pressure her to have the things done right then or even by them.

GS
George S.
Attica, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
We had a problem with the engine and it was taken care of quicker that we thought it would be.
I called once to find out how the work was coming along and was told that I would be notified when it was finished. It was finished in a couple of days much to our surprise.
glad all went well.

DB
Donna B.
Lafayette, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Everyone is very nice and helpful
I love my Hyundai. I am really glad that I bought it.

Verified Customer
Lafayette, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Great Experience!
Kasey is great to work with!

SM
Shari M.
Camden, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Outstanding service
Fast and friendly service.

SW
Stacey W.
Lafayette, IN
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Service
Customer service
Very helpful

Verified Customer
West Lafayette, IN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Service
Great

Verified Customer
West Lafayette, IN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/14/2018 Category: Service
Get a second opinion
Don’t believe what they recommend. Goin for an oil change and get a $600 estimate on unnecessary repairs, based on second opinion.
ERIC T S., Service & Parts Manager from Bob Rohrman Hyundai responded on 12/17/2018

Thank you for taking the time to share with us.  I have reviewed your information and would like to further discuss with you.  My customer relations specialist, Terry, will be reaching out to you.  We would really like for you to give us a call, setup a time to come by, so we could further explain your inspection information.  Thank you again and hope to hear from you soon.  You have been a customer for quite some time and would love the chance to show and better explain. 

Eric Scott
Service & Parts Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM

Verified Customer
Lafayette, IN
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great Service.
Great Service and friendly.
ERIC T S., Service & Parts Manager from Bob Rohrman Hyundai responded on 01/08/2019

Thank you for taking the time to share with us.  Glad to see everything went well on your visit.  Thank you again for the kind words and 5 star review, means a lot to us here!

Eric Scott
Service & Parts Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM