Bob Rohrman Hyundai

Thank you for taking the time to provide us valuable feedback as it helps us improve.  We have had many presonnel challenges during this pandemic and we are in the process of adding personnel so we can get back to performing courtesy washes.

Hello Ms Jackson, I completely understand your situation that you cannot affoord to complete the repairs required on your vehicle.  But just to clairify, you brought your vehicle in with a rough idle and you indicated that your mechanic replaced the spark plugs for the same issue but it didnt really fix it.  Our technician notes "VEHICLE CAME IN WITH ROUGH IDLE, SMOOTHED OUT WITH LOAD BUT WOULD NOT GO PAST 3500 RPM. BROUGHT BACK INTO SHOP AND TESTED AIR FLOW FROM EXHAUST PIPE AND CAR WAS NOT MOVING ANY AIR, FOUND CATALYST CLOGGED".  Being your vehicle was out of warranty we reached out to Hyundai on your behalf, and we were able to get Hyundai to pay for the cost of the Catalyst saving you $1500.00.  Once replaced our technician was able to properly conduct a test drive and found the transmission shifting issue.  The technician further diagnosed the transmission shift at no cost and found the dual clutch and fly wheel worn or broken and needed to be replaced to fully repair your vehicle.  This is not something we caused on the test drives we conducted and probaly not something you noticed due to the catalyst being clogged.  We attepted to accomodate you in everyway possible.  We deeply empathisize with your situation and wish you the best of luck.

Bob Rohrman Hyundia Team

Thank you for the specific words and great review.  We always appreciate feedback as it helps us maintain and improve experiences.

We apprecaite you choosing us for your vehicle service needs!  We look forward to your future visits to the Rohrman family of dealerhships.

Thank you for the kind words, we appreciate you!  We wish you safe travels and a healthy 2021.

Thank you for the review, we appreciate you choosing us for your vehicle service needs!

We apprecaite you taking the time to rate us!  We wish you a healthy 2021.

We understand that your time and money is important and we try and provide value in the services and repairs we do on you vehicle.  All repairs are conducted by our manufacture trained and certifeid technicians with original equipment parts from Hyundai.  As we know that there are cheaper alterantives in parts and uncertified labor our #1 responsibility is to ensure your vehicle is safe and reliable for your fmialies transportaion needs.  We hope to continue to see you for your courtsey oil change services in the future.  

Kenneth Cox

Thank you for the kind words!  We hope we can earn 5 stars during your next visit with us.  We hope you have safe and joyful holiday.

Thank you for the 5 star review, its really appreciated!

Thank you for providing us feedback as it helps us improve.  We apologize for our shortfalls during your recent visit.  We have had manning issues during this trying time and are in the process of adding key personnel and addressing processes to improve your service experience in the future.  We appreciate your patience and understanding during this time.

Thank you for rating us!  We appreciate you choosing us for your vehicle service needs.