Bob Rohrman Hyundai

Thank you for taking the time to share your awesome comments.  I'm glad we got you all taken care of.  I know there was a delay getting some of the parts here, but we thank you for the understanding.  Thank you again for the 5 star review, really means a lot to us here!

Thank you for taking the time to share your wonderful comments with us.  Glad we got you taken care of while waiting and back on the road.  Thank you again for the 5 star review, means a lot to us here!

Thank you for taking the time to share your thoughts.  Glad everything went well for you.  Thank you again for the 5 star review, means a lot!

Thank you for taking the time to fill out our survey.  Glad we got you in and back on the road.  I have been short staffed lately running around helping in many area as I'm still focused on getting cars on their way.  Thank you again for the comments and the 5 star review!

Thank you for taking the time to share with us.  Happy to hear everything went well for you.  Thank you again for the 5 star review!

Thank you for taking the time to share with us.  I would totally agree with you that Kasey is my right hand woman.  Couldn't do it without her!  I will make sure to share your awesome comments.  Thank you again for the 5 star review, means a lot to us here!

Thank you for taking the the to fill out our survey.  Glad all is well!  Thank you again for the 5 star review!

Thank you for taking the time to share your thoughts.  Happy to hear we got you all taken care of.  Thank you again for the 5 star review, they really mean a lot!

Thank you for the kind words!  Glad everything went great on your visit.  Thank you again for the 5 star review!  

Thank you for taking the time to share with us.  Happy to hear all is well.  We are here for you whatever you may need!  Thank you again for the 5 star review really means a lot to us!

Thank you for taking the time to share with us.  Glad everything went well.  Thank you again for the 5 star review! 

Thank you for taking the time to share with us.  I understand my customer relations speicalist has called you to discuss.  I'm very sorry for the delays on your service.  After looking at the repair order it seems the oil change and paperwork were processed in about 50 mins however seems there was some delay getting your vehicle through the wash bay.  Once again I'm sorry for this delay and I'm sorry we didn't get you updated on this.  As for the coupon I was told it was mislaid when the lube tech grabbed your keys to get it pulled back.  I'm sorry we didn't get this stapled to your repair order but I'm glad we were able to fix this mistake before you paid.  Thank you for the understanding, I know my delays should not be your concerns, but just stating its hard to find good clean up people.  I was back there washing cars as quick as I could.    

Thank you again for your time.  I will be sending a resore in hopes our discussions helped with your concerns.

Thank you for your reply, rescore, and understanding.  As for your coupon I wanted to clearify what I was saying.  After you presented your coupon to the service desk and left your keys in the car for us to proceed with our write up process we have to goto the car and collect information like your vin number, mileage, and we tend to grab the keys and normally put a tag on them.  Everything was brought back to the service desk to finish the write up.  Then the lube tech grabbed everything; keys, mirror tag, coupon, and write up paperwork to pull it back into the shop.  He grabbed the write up only and proceeded with your service.  The coupon should have been stapled to your paperwork becuase a different person finished your paperwork and was unaware of the coupon.  It was a mistake on our part and I'm very sorry for this mishap and delays that were caused on our part.   We do greatly care about our surveys.  We want to make sure we are doing our best to take care of the customers and when things don't go well we want to know.  So we can learn from these mistakes.  However we are graded on these survey's and must attempt to resolve issues as they come up.  Thank you for listening.  

Thank you for taking the time to share with us.  I'm glad to hear our service department got you all taken care of.  I'm sorry to hear the sales department didn't meet our expectations.  I will be passing this onto the sales management team to address as this survey is only for service and they won't see it.  Thank you again for the 5 star review means a lot!

Thank you for taking the time to fill out our survey.  Happy to hear everything went well.  Thank you again for the 5 star review!

Thank you for taking the time to share your wonderful comments.  Glad everything went well.  Thank you again for the 5 star review!

Thank you for sharing such wonderful comments with us.  Really puts a smile to my face that my team got you all taken care of!  Thank you again for the 5 star review, really means a lot to us!

Thank you for sharing your thoughts!  Always nice to hear.  Glad all went well and thank you again for the 5 star review, means a lot to us!