Bob Rohrman Hyundai

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765-448-1502
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Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 1194 Reviews )

5 star
82%
4 star
9%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9090882/5Overall Rating 3.9090882/5Overall Rating 3.9090882/5rating 3.9090882rating 3.9090882
Original
Overall Rating 2.27273/5Overall Rating 2.27273/5rating 2.27273rating 2.27273rating 2.27273
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

DB
Donna B.
Lafayette, IN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Everyone is very nice and helpful
Everyone made me feel very welcome and told me what needed to be done in my language instead of talking above me.
Recommended
Verified Customer
West Lafayette, IN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
Great service - but too many Surveys/Reviews requests
Please refrain from asking your local/ devoted customers for reviews /surveys after each and every service appointment .
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 11/12/2019

Thank you for taking the time to share your experience with us!

Kasey Manzano
Service Manager
Bob Rohrman Hyundai
765-448-1502

PT
Phillip T.
Lafayette, IN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
They value your business
First service department I have ever had that seemed too value my business
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 11/12/2019

Thank you for taking the time to share your 5 STAR experience with us! 

Kasey Manzano
Service Manager
Bob Rohrman Hyundai
765-448-1502

GP
Geraldine P.
Lafayette, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
This company values the best customers!
The service department always gives me priority and treats my needs as their own for my car. I will only deal with them.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 11/01/2019

Thank you so much for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

TY
Teresa Y.
Lafayette, IN
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Outstanding service with a smile.
My service needs are always met. Miss seeing Eric and happy Kasey is back. I trust my maintenance to Shawn. Always outstanding.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/29/2019

Thank you so much for taking the time to share your 5 STAR experience with us! It is so good to be back, and it was good to see you! We hope you have a safe trip down south! 

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

JF
Julia F.
Lafayette, IN
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Great service
I always get awesome service from the service department.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/28/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

SH
Suzette H.
Lafayette, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Valued customer
the Bob Rohrman Hyundia dealership make their customers feel valued
and they provide great service there mechanics take good care of your automobile even taking your car out to be washed
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/24/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai 
765-448-1502

Verified Customer
West Lafayette, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great Service!
The overall service is very good!
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/24/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai 
765-448-1502

Verified Customer
Russiaville, IN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Great Service
Had a major warranty service repair done on the vehicle, and it was done after 3 days!
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/23/2019

Thank you for taking the time to share your 5 STAR experience with us! 

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai 
765-448-1502

BS
Brian S.
Reynolds, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
5 Star Service
Always quick, friendly service! Thank you!
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/21/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

PC
Paula C.
Brookston, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Took the time to make sure I understand everything they were doing
Thank u for all ur help finding out what what was wrong
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/18/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

RV
Robert V.
Crawfordsville, IN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Great service
Staff courteous and helpful always get times to service car for my convenience. I would recommend
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/14/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

Verified Customer
West Lafayette, IN
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Great service
Service manager was super polite and upfront about costs. Even went the extra step to notice I had a cold drink in the car while I waited and brought it to me. Well done sir.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/14/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

DY
Damon Y.
Lafayette, IN
2012 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2019 Category: Service
Mpg Reimbursement.
Fell short this visit. Previous visits were easy and predictable. This visit was not.
KASEY M M. from Bob Rohrman Hyundai responded on 10/14/2019

Good Morning Damon, 

I apologize for the mix-up the first time you came in for the MPG reimbursement. When you came in on the 9th, we got the MPG read and sent in to Hyundai. On our end the only control we have over that service is we open and close the ticket, after that it goes straight to Hyundai and we have no control. We strive for 5 stars, anything less is a 0. Again I apologize for the mix up and I hope we can give you better service your next visit. 

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

Verified Customer
Fowler, IN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great service
I always appreciate the great service I get from the service dept. I enjoy working with Vic, he is always helpful.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/11/2019

Thank you for taking the time to share your 5 STAR experience with us!

Kasey Manzano
Service Manager
k.manzano@rohrman.com
Bob Rohrman Hyundai
765-448-1502

KP
Karen P.
West Lafayette, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Good service as usual
Easy to book appointment online and get usual thorough service.
Recommended
KASEY M M. from Bob Rohrman Hyundai responded on 10/09/2019

Thank you for taking the time to share your 5 STAR experience with us! 

Kasey Manzano
Service Manager
Bob Rohrman Hyundai
k.manzano@rohrman.com
765-448-1502

Verified Customer
West Lafayette, IN
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Good service
Their service has always been excellent.
Recommended
ERIC T S., Assistant Service Manager from Bob Rohrman Hyundai responded on 10/06/2019

Thank you for taking the time to share with us! Glad everything went well. Thank you again for the 5 star review!

Eric Scott
Assistant Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
e.scott@rohrman.com
RW
Rettie W.
Lafayette, IN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Routine service
Great service on our first oil change. We will be returning in the future.
Recommended
ERIC T S., Assistant Service Manager from Bob Rohrman Hyundai responded on 10/06/2019

Thank you for taking the time to share with us! Glad everything went well. Thank you again for the 5 star review!

 

Eric Scott
Assistant Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
e.scott@rohrman.com
Verified Customer
Lafayette, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Amazing service every time!
Eric and Victor are always so helpful whenever I need to service my car. Their attention to detail and attentiveness is superb!
Recommended
Verified Customer
Brookston, IN
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2019 Category: Service
Terrible service
.
ERIC T S., Assistant Service Manager from Bob Rohrman Hyundai responded on 10/06/2019

I'm very sorry to see your survey information.  We have completed everything we possibly could do.  We put you in loaner vehicle at no charge to you to attempt to verify your cold start concerns; unable to verify.  We requested you to ride along with a tech to verifiy your driving concerns and you refused. I even stated to you directly to make sure you knew that refusing would not result in a negitive response.  Your last service was an oil change and you stated no concerns at all. The time before you had a list of the very same concerns, which we attempted to verify all these same concerns, and once again found no problems.  I personally washed your vehicle, completed your repair order, and printed the paperwork in a very short window of time you requested for pick up.  I'm sorry you feel this is how you get your concerns handled. I have alerted everyone from store management, upper management, to Hyundai Corporate of your repeated behavior towards our service department survey system.  Since you use to work for one of our locations in the service department i would expect you would fully understand the policy and procedures of proper warranty claims and has been explained to you in person on every visit. I'm not a loss if there is anymore we could do to assistant you and your vehicle. 


Thank you for your time,

Eric Scott
Assistant Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
e.scott@rohrman.com