Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

919 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


MS
Mathew S.
Ridgefield, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Mathew said the staff weren't really personable and the customer service was not 100 percent there.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 03/05/2019

During the period including late january through the first week  to ten days in February every one of our employees took sick time due to a flu that was being passed through the shop. We are sorry for your less than ideal experience. I even apologized to you at the time for not being at 100%. Your experience certainly is not the norm for this place of business. I do think though that part of the issue was, you were a little upset that you replaced many parts attempting to fix your car, diagnosing the problem by getting "Free Code Reading" at Autozone. Then when you brought it in for repair you found it was a fairly simple repair that you totally overlooked. You felt slighted and had to complain about something!


RT
ROBIN T.
La Center, WA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Pure Excellence!
We have always been able to get our vehicles in for service on short notice and this last visit was no exception. We have been taking our vehicles to Bob's Automotive for 18 years. We could not be more happy with this great business!

MR
Mike R.
Ridgefield, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Mike said they were very conscientious and got done when they said they would.
This review was collected via phone interview by Customer Research Inc.

ZW
Zachary W.
Ridgefield, WA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Zach said the staff was honest, fair, and let him know everything that was going on. He had some extra things work wise to do with the vehicle at the last minute and they accommodated him.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Ridgefield, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Mark said Bob and his crew are very honest. They give professional advice that benefits the customer. He stated he trusts them from a financial and a safety perspective. These are very important qualities for him.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Ridgefield, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Steve said the business does really good work along with the customer service.
This review was collected via phone interview by Customer Research Inc.

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Lube & oil change
Yes, we are completely satisfied.

RM
Rusty M.
Ridgefield, WA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Rusty said the service cost more than expected. However, it was conveniently located. He would recommend the business for automotive services, but not battery replacements.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
La Center, WA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Jennifer said her vehicle runs great now
This review was collected via phone interview by Customer Research Inc.

MO
MARGRET O.
La Center, WA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Integrity, honesty and quality!
I have been going to Bob's Automotive for 17 years now and wouldn't let anyone else work on my vehicles, I live about 35 to 40 minutes away and they are worth the drive! The staff is well educated, polite, competent and thorough. Bob and his wife run their business with high standards, quality parts, devoted service and honesty, traits that are hard to find in any business!! I will be a customer for as long as their doors are open! They really are the best at what they do!

JP
Josh P.
Ridgefield, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Josh said the service was timely.
This review was collected via phone interview by Customer Research Inc.

DV
Denise V.
KALAMA, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Denise said the owner was very easy to work with. He was very helpful and very respectful. He got her engine changed out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LO
LOUIS O.
La Center, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Everything
Bob's is the only place My Wife and I go. Bob and his crew are the best, they're honest, hard working, pleasent and prompt.

SR
Steve R.
Ridgefield, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Steve said they do great service.
This review was collected via phone interview by Customer Research Inc.

PC
Patti C.
La Center, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Spoke with Bob. He said the staff is friendly and the service is timely.
This review was collected via phone interview by Customer Research Inc.

NF
Nels F.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Nels said he had a chance to get his vehicle fixed and it works better than it has in the last couple years. He said Bob did an excellent job and he is very thankful.
This review was collected via phone interview by Customer Research Inc.

BT
Bethany T.
Ridgefield, WA
Mazda Mazda5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Bethany said they are honest and quick.
This review was collected via phone interview by Customer Research Inc.

SE
Scot E.
Vancouver, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Scot said the employees completed the service they promised.
This review was collected via phone interview by Customer Research Inc.

NS
Neil S.
Ridgefield, WA
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Neil said they are professional and did great job.
This review was collected via phone interview by Customer Research Inc.

LV
Lisa V.
Ridgefield, WA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Lisa said the business spent a lot of time diagnosing her vehicle's problem.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 919 in total