Mr Clark's Ford Pick-up has 280,000 miles, he did his own work installing SOME new suspension parts. All Mr. Clark wanted us to do was align the front weels, which we did and the wheels are straight & true. His steering wheel will not stay centered because of looseness in other steering parts he did not replace that are worn, primarily the steering gear box. We were not hired to diagnose the steering & suspension, just to align the front wheels which we did, obviously correctly as Mr Clark is not compaining of steering pull or drift, as he did before we aligned the wheels. Mr Clark's invoice reflected everyting he authorized. The Alignment, 2 Eccentric Caster / Camber Bushings, a small labor charge to replace the bushings and tax, $307. It is not our fault that Mr. Clark's mechanical & suspension diagnostic capabilities are not very good. Have you ever watched a Professional do a job and you think, "Hell I can do that", then you try it and find out it is much harder and there is much more to it than you expected. It is so sad that people think repairing a vehicle is so simple! So we get a bad review for not doing something we weren't asked to do or paid to do. I also find it sad that Mr. Clark spoke to our Asst.Manager and when our Asst. Manager advised him of the steering gear and sysem looseness he told our Asst. Manager, " Yeah, I know, it's a Ford thing" and he hasn't called us to complain or ask us to do anything to correct the issue, mosty because he knows IT IS NOT OUR FAULT!
- Thank you for the compliments and YOU GUYS are friends of the family! We want all of our customers to knot only feel like they are friends, but we actually want our customers to be our good friends and part of the Bob's Automotive Family!