Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

903 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


SH
Steffany H.
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2012 Category: Service
Steffany said Bob was very friendly and helpful. Also, she noted Bob was very kind about her circumstances.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Woodland, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2012 Category: Service
Tom said they have always treated him right, they have always been fair, and they have good prices.
This review was collected via phone interview by Customer Research Inc.

BO
Brenda O.
Ridgefield, WA
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2012 Category: Service
Brenda said they are great, but she just discovered her automobile is making odd noises after their brake work. They are personable. She said she loves them.
This review was collected via phone interview by Customer Research Inc.

BR
Belinda R.
Ridgefield, WA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2012 Category: Service
Belinda said the business did a good job and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2012 Category: Service
Steve said he brought the vehicle in thinking it was one problem but they diagnosed it and discovered it was something else which involved less cost than he anticipated. He chose not to elaborate further but mentioned he appreciated their honesty. They also provided rides back and forth for him.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2012 Category: Service
Chris said Bob really stands behind his work. They hand washed and waxed his vehicle.
This review was collected via phone interview by Customer Research Inc.

LW
LESLIE W.
Ridgefield, WA
Jaguar S-Type
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2012
Quick & Considerate
Bob and his employees are able to provide quality service at a reasonable price!

DW
DON W.
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/01/2012
$2000 brake job and radiator exchange
I know that you do estimates right out of the "book" but I also know parts for this job are $500 so $1500 labor is out of line. I have always trusted and recommended Bob's but no more.
Bob F. from Bob's Automotive responded on 12/02/2012
Mrs Woodhouse brought their Ford F350 4X4 to us and ask us to look at the heater and to look it over for a trip to Utah, We did and gave them a legitimate estimate, i even suggested to Mrs Woodhouse the vehicle may not be worth the repair, given the 200,000 miles and overall condition. The truck was not safe to drive and this I told Mrs Woodhouse as well. Everything to do with brakes on all 4 wheels should be replaced, the rear wheel cylinders are leaking, the shoes are worn to metal ruining the brake drums, the front brakes have been seriously overheated damaging the brake caliper movement, overheating the brake rotors causing both to have cracks completly through the outer surface! Being a 1996 4X4 the process for relacing the rotors is very involved and because they haul horses regularly, we will not sacrifice their's or the public's safety for a small cost savings on inferior, low quality parts or service. Additionally we found the radiator leaking, the thermostat is not working properly, should be replaced and the cooling system needs to be flushed. Mrs Woodhouse also requested an oil change & lube. Throw in nearly $200 sales tax, the estimate of repairs was and still is legitimate. Note we didn't start any repairs and try to force a sale, we kept the customers best interest in mind through the whole process, for Mr Woodhouse to be upset with us is grossly unfair, a lack of maintenance, concern and attention for his vehicle on his part in no way should be construed into us attempting to rip him off. Vehicles are merely machines and proper care and maintenance is required of the owner, neglect IS COSTLY. I'm sure Mr Woodhouse is upset that his vehicle is in the condition it is, and that it is going to be costly, but that is not the fault of Bob's Automotive Inc. We performed exactly as requested and reported our findings. I am positive Mr Woodhouse can find someone to use low quality and used parts to piece his truck together. Sometimes people are their own worst enemy, not us! By the way the estimate read $875 parts and $890 labor + sales tax. For God Country and All Veterans, Sinceley, Bob Ford

JO
John O.
Ridgefield, WA
Oldsmobile Toronado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2012 Category: Service
John said the business took care of his vehicle as soon as he brought it in and they had it done on time. The business kept the price in the range he talked about with them.
This review was collected via phone interview by Customer Research Inc.

TC
Tina C.
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2012 Category: Service
Tina said the business finished the work in a timely manner, they were friendly, and it was up to cost.
This review was collected via phone interview by Customer Research Inc.

PS
Phyllis S.
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2012 Category: Service
Phyllis said the business is always good to her. She has recommended them several times.
This review was collected via phone interview by Customer Research Inc.

DW
Dwight W.
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2012 Category: Service
Dwight said they were quick and they explained the issues to him.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2012 Category: Service
Mike said this business did what he asked. They were quick and the price was affordable.
This review was collected via phone interview by Customer Research Inc.

AS
Allen S.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2012 Category: Service
Allen said this business does what they say they will do and they are good, honest people.
This review was collected via phone interview by Customer Research Inc.

BT
Brent T.
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2012 Category: Service
Brent said this business was very quick and very reasonably priced.
This review was collected via phone interview by Customer Research Inc.

KR
Karen R.
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2012 Category: Service
Karen said they did a pretty good job, but the engine light came back on after she had driven about three miles. She replaced a sensor and it is fine now.
This review was collected via phone interview by Customer Research Inc.

SM
SHANNON M.
Ridgefield, WA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2012
No gimmicks or pitches
Bob will do the job you asked for and won't try to upsell you on services you don't need. He'll certainly let you know if something needs attention, but that's it.

LW
LESLIE W.
Ridgefield, WA
Jaguar S-Type
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2012
Attention to the Customer
Very respectful and attentive to the customer.

RG
Roberto G.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2012 Category: Service
Roberto said this business was kind and the service was good.
This review was collected via phone interview by Customer Research Inc.

JY
Joan Y.
Volvo S80
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2012 Category: Service
Joan said they did a good job and she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 781 - 800 of 903 in total