I drove 8 miles out of my way to go downtown Ridgefield and see if Bob's would have time to change the light bulb.... it was 4:30PM.... but I just had to try.
20 minutes later I was driving with 2 Headlights and smiling all the way.
THANK YOU BOB'S!!!
I have appologized to Mr. S. In the 25 years we have been in business, I cannot remember another instance of this happening. The young man who performed this work is no longer employed by us. His firing was not over this matter alone but an overall lack of attention to detail. We are sorry to see Mr. S go away unhappy, because this was an isolated incident. We are not perfect, we strive to be, but we are human. We take this review very seriously and this review prompted a shop meeting concerning attention to even the smallest detais. Our Tecnicians are not paid on commission, so they are not rushed, so there is NO EXCUSE for this ever happening. That message, I have yet again, made perfectly clear! Again we do appologize.