Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

895 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JS
Joseph S.
Ridgefield, WA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Joseph said the service was good.
This review was collected via phone interview by Customer Research Inc.

RB
RICK B.
Ridgefield, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2017
Thoroughly Professional
As usual, got the needed work done promptly, no hassles, very professional owner and staff - a hometown treasure and s most trusted company!

RW
Robert W.
Ridgefield, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Robert said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CP
Christal P.
Ridgefield, WA
Acura 3.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Spoke with Shawn. He said he has dealt with the business two times before. This time around they did two small extra things without even charging for it. They are honest and straightforward.
This review was collected via phone interview by Customer Research Inc.

JB
Joni B.
Ridgefield, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Joni said the business goes out of their way to make sure her vehicle is fixed and well taken care of.
This review was collected via phone interview by Customer Research Inc.

CL
Carlene L.
Ridgefield, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Carlene said the work was well done. She stated she felt taken care of.
This review was collected via phone interview by Customer Research Inc.

TB
TOM B.
Ridgefield, WA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
Home Town Confidence
My 2008 GMC truck is going on 284,000 miles.... just 120,000 miles on the new motor that Bob's Automotive installed a couple years.... you can imagine a few other items needing attention on a truck with this many miles... like the Heater that acted up, and the Headlight that went out, and the tires need rotated and oil changed, or shoot... Wiper blades too!!!.... I love going to BOB's and having EVERYTHING taken care of.. the same day.... NO QUOTE needed.. BOB's will only fix what is needed and NEVER take advantage of the customer.. I'm never going anyplace else! Because I know they have MY interest in mind!!!!

BH
Bernice H.
La Center, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Bernice said the business provided honest feed back and they did very well by her.
This review was collected via phone interview by Customer Research Inc.

DW
Don W.
Ridgefield, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Don said the staff at this business are very friendly and fair. They always do a really good job.
This review was collected via phone interview by Customer Research Inc.

TD
Tad D.
Olympia, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/09/2017 Category: Service
Tad said he had his vehicle serviced at this business and when he took his vehicle to another place they told him the work was incorrect. He has to get new parts for his vehicle.
This review was collected via phone interview by Customer Research Inc.
Bob F. from Bob's Automotive responded on 11/10/2017

The alternator on Mr Dunnings vehicle failed on a Friday evening. He called to my home and asked for assistance, it was too late in the evening to get his parts, so I asked him to have his vehicle towed to the our shop, even though we are closed on Saturday. He also asked if I could change his thermostat and make a few other minor repairs. I told him I would come in at 8:00 AM and repair it. I showed up and the vehicle wasn't there, I had some paperwork to take care after a couple of hours the tow truck showed up. Mr Dunning called and asked me to just do the alternator. I confirmed the alternator was faulty and I drove to Vancouver to get a replacement, I installed the part, during the work I found Mr Dunnings vehicle had several other issues besides the thermostat among them was a failing water pump. I advised Mr Dunning of the things I found and advised him to pay close attention to his guages durring the rest of his trip as his vehicle is in need of immediate repairs and it could overheat at anytime. I billed Mr Dunning at our regular rate, not an overtime rate! His alternator was charging when it left here and before he left I explained our 3 year, 36,000 Mile Nationwide Warranty and Nationwide Free Roadside Assistance Plan. This review is the first I have heard about any issues. I can assure you that if someone did incorrect work for me I would be on the phone calling and getting an explanation! This did not happen, nor has our National Warranty called to ask what happend so it has not been turned int to them! Having performed the work myself and have over 50 years experience, an incorrect installment of an alternator is almost impossible, and still have the system work and I am not suprised theat Mr Dunning has to buy new parts for his vehicle as it was in poor condition and in need of repairs in several different areas.


JM
Jason M.
Ridgefield, WA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Jason said the staff had good communication. They did a good job and they were easy to work with.
This review was collected via phone interview by Customer Research Inc.

MF
Madeline F.
Ridgefield, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Madeline said the staff at this business were able to get her in and complete the repairs quickly. She really appreciates that.
This review was collected via phone interview by Customer Research Inc.

RK
Rich K.
Ridgefield, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Rich said this business was good.
This review was collected via phone interview by Customer Research Inc.

GP
Gordon P.
La Center, WA
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Gordon said Bob is forthright, honest and a great mechanic.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Ridgefield, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Patrick said the service was quick and professional.
This review was collected via phone interview by Customer Research Inc.

GM
GERALD M.
Ridgefield, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017
Lube & Oil Change
As usual, the service was great.

BH
Bob H.
Ridgefield, WA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Bob said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Ridgefield, WA
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Mike said this business was quick, fair, and fast.
This review was collected via phone interview by Customer Research Inc.

BH
BILL H.
Portland, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017
Atmosphere is Friendly courteous
The shuttle definitely a plus, and the work professional.

WM
Wray M.
Ridgefield, WA
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Wray said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 141 - 160 of 895 in total