Christina said there was a miscommunication and she was told the insurance company had already paid this business, but then they called her to tell her that she owed them a huge about of money. She said she had to play phone tag with this business and the insurance company and it was a pain to get everything figured out.
Recommended
Crista C. from Nucar Auto Collision Center responded on 10/18/2012 05:04 AM
On this claim the insurance adjuster told both the customer as well as the shop the check was issued to the shop. When the vehicle was ready payment had not been received so we had to call the insurance company to verify payment status. At that time we were told the payment had not been issued and was then issued to us that day.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer