Michelle said her vehicle was nice and clean when they returned it, but after they delivered the vehicle her TPMS light came on. She called the business, emailed them, and left a voice mail regarding the issue, but the business has not returned her calls. The business did not call to tell her about the service work she needed. She had to call and leave a message to ask for the information. The business sent her an email after her call informing her about the work she needed and when it would be completed.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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