Renee said they called her the day the repairs were due to be completed at 4:59 pm to let her know she could pick the vehicle up. The business closed at 6:00 pm, which did not give her enough time to get there. She had to wait until the next day to get it. She had to keep the rental vehicle an extra day and pay for it out-of-pocket.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.