Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

579 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


BV
Bob V.
Middletown, CT
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Bob said the business has good service and good people.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/17/2018

Good afternoon Bob,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

EN
Emma N.
Bolton, CT
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Emma said the business did a good job. The staff was nice and friendly.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/17/2018

Good afternoon Emma,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

CF
CLAIRE F.
Bolton, CT
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2018
Oil Change
Staff was very accommodating. I had to change the appointment several times due to the storm an a broken snowblower. Service was done quickly, hot coffee was nice and price was reasonable.
Ed C., General Manager from Bolton Motors responded on 01/08/2018

Good morning Claire,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JM
Judy M.
Bolton, CT
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Judy said she recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/10/2018

Good morning Judy,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JS
Jeff S.
Coventry, CT
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Jeff said he had an emergency situation with his vehicle. The business was able to take it in promptly, and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/01/2018

Good morning Jeff,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

SF
SUSAN and JOHN F.
Bolton, CT
BMW 5 Series
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/26/2017
John Fundock. CEO
Made appointment -

Car left at 8 PM with information.

Did not use the 4 snow tire spacers.

I provided even though they said that at 930 am.

I asked of the time just to be it was done.

They had to do that at 2 PM and I waited

Not good ☹️
Ed C., General Manager from Bolton Motors responded on 12/27/2017

Good morning and happy holidays,

So sorry for the miscomunication on snow tire changover,

We always strive for 100% customer satisfaction, when we were made aware of problem we made every effort to get Susan on her way as soon as possible. We had 3 technicians stop what they were doing to get car done and we completed within 20 min which in the time Susan walked across the street and got a snack and vehicle was completed before she had time to finish up her snack. again we apologize for any inconvenience and happy New Year.

Thanks so much for the review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

AF
Anthony F.
Bolton, CT
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Anthony said the business is a good place to go. The facility has good service. The staff are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/17/2018

Good afternoon,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

LP
Laura P.
Springfield, MA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Laura said she had a good experience during her visit to this business. They were efficient, and provided great customer service. However, the pricing was ridiculous.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 12/22/2017

Good morning and Happy Holidays Laura

Please call me when u get a moment to go over pricing of your repair we strive to be competetive and offer best service we can.

look foward to your call

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JG
James G.
Bolton, CT
Jeep Compass
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
James said the people were wonderful. He didn't have a lot done but it was a great place.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 12/15/2017

Good morning James 

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs. Please let us know what we can do to make it a 5 star experience for you.

Thanks kindly
Eddie Chaves
General manager

HL
Helen L.
Bolton, CT
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2017 Category: Service
Helen said they're very accommodating and she's very pleased with them.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/05/2018

Good morning Helen,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DW
Daniel W.
Bolton, CT
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Service
Daniel said the customer service was exceptional.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 12/11/2017

Good morning Daniel

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DH
Diana H.
Bolton, CT
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Diana said the staff were friendly and the service was easy.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 12/11/2017

Good morning Diana,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

FM
Frank M.
Manchester, CT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Frank said the business did a very good job, and he was pleased.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/05/2018

Good morning Frank and Happy New Year,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

LC
Lorretta C.
Bolton, CT
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Spoke with Terri. She said this business was excellent.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 01/05/2018

Good morning,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

RG
ROBERT G.
Coventry, CT
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
very friendly and courteous. very quick service.
excellent
Ed C., General Manager from Bolton Motors responded on 11/27/2017

Good morning Robert,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JZ
Jerry Z.
Glastonbury, CT
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Jerry said he visits this business to have an emissions test done on most of his vehicles. Someone was supposed to get back to him today regarding a quote he asked for but they have not yet followed through.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 11/27/2017

Good morning Jerry, 

Sorry for the delay hope to see you soon.

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

DH
Darryl H.
Coventry, CT
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Darryl said this business provided good and honest service.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 11/27/2017

Good morning Darryl,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JK
JOHN K.
Hebron, CT
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Very Satisfied.
Courteous Service and explanation of future care of the car. The car handles much better since the service and new tires were installed.
Ed C., General Manager from Bolton Motors responded on 11/14/2017

Good morning John,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

JL
JOSEPH//JONATHAN L.
Coventry, CT
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Emissions
Bolton Motors was friendly, fast and efficeint.
Ed C., General Manager from Bolton Motors responded on 11/14/2017

Good morning,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

TM
Thomas M.
Manchester, CT
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Thomas said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Ed C., General Manager from Bolton Motors responded on 11/16/2017

Good Afternoon Tom,

Thanks so much for the great review and remember all of us at Bolton motors are here to help you with all you vehicle needs

Thanks kindly
Eddie Chaves
General manager

Displaying Review 81 - 100 of 579 in total