Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

882 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
West Chester, PA
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Where is the leak?
The mechanics were very thorough in searching for the oil leak to the extent that when it could not be found they cleaned up the motor above and below so that within a few days the leak should become apparent. The service is always thorough. It is a pleasure doing business with Boss.

CF
Christopher F.
Phoenixville, PA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Christopher said the staff are great people. He has used this facility since they came to town.
This review was collected via phone interview by Customer Research Inc.

JP
Joseph P.
Norristown, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Joseph said the staff at this business was very kind and courteous.
This review was collected via phone interview by Customer Research Inc.

DS
Duane S.
Parkesburg, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Duane said the business resolved his issue. They were quick, the staff was courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

AS
ALEX S.
Coatesville, PA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Personable and Reliable
Once again, Chet, Ken, and crew did a great job on my vehicle...everyone there is personable and ready to help. Reliable repairs at a reasonable price..you can't beat'em! Will recommend Boss to anyone asking about repairs.

SK
SCOTT K.
West Chester, PA
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Kramer review
Great service, knowledgable staff, met my expectations.

MM
MARIA M.
Coatesville, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
They are people friendly and I'm content with their service.
They have went above & beyond to make sure My Lil Suzi runs. Thank you so much I Appreciate it!

BM
Bonita M.
Elverson, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Bonita said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JD
Jason D.
Pennsylvania
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Jason said the employees completed everything he asked for. They completed service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

LB
LAUREN B.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Great shop I highly recommend
Boss is always on point with everything and they are super nice. I feel so much better taking my car to them over somewhere else.

KH
Kenyon H.
Philadelphia, PA
GMC Yukon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Kenyon said August of last year he went to get his air conditioner fixed and paid $140.00 for the service. He said he only used it for 2 months and just recently he went back to them for the same problem and it is still not resolved, so and the staff said they would need to charge him an assessment fee. He said they could have at least offered a discount for the fee and the communication was poor but the staff is friendly.
This review was collected via phone interview by Customer Research Inc.
Chet H. from Boss Automotive responded on 08/20/2018

2 issues with this review, when we did the evacuate and recharge last august we informed you that we could not find a leak and we added dye, if the a/c stops working come back so we can check for the dye and pinpoint the leak. #2 why wait over a full year to come back in if it stopped working after 2 months? you waited 14 months to bring it back. on this visit i told you that the rear lines had a small trace of dye but i could not be sure that was it because most of the dye had been washed off. 


AH
Alice H.
West Chester, PA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Alice said they have been customers for several years . They know her and her vehicle. They are reliable and honest.
This review was collected via phone interview by Customer Research Inc.

IR
Isaiah R.
West Chester, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Isaiah said the business does a good job. They were very patient with him.
This review was collected via phone interview by Customer Research Inc.

RB
Rudy B.
Downingtown, PA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rudy said the business did what he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LB
Lauren B.
West Chester, PA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Lauren said the business was courteous, fast and also friendly.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
West Chester, PA
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Richard said the business provides great service.
This review was collected via phone interview by Customer Research Inc.

GC
Georgina C.
Malvern, PA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Georgina said they were nice people, it was great service and they were convenient
This review was collected via phone interview by Customer Research Inc.

RR
RAYMOND R.
Thornton, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Annual inspection
Great fast work. Found a couple of issues I had missed and provided good recommendations for repair.

MH
Mitzi H.
West Chester, PA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Mitiz said, this business did a great job.
This review was collected via phone interview by Customer Research Inc.

PS
Pat S.
West Chester, PA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Pat said that everything at this business is fine and good. He has been going to them for over 15 years.
This review was collected via phone interview by Customer Research Inc.