Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

319 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 3 days ago

Reviews


SC
SCOTT C.
Waltham, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
Excellent work
Brought my truck to have the Tail pipes and tips replaced. Not only was that work flawless, they welded new hangers on my muffler and painted the exhaust pipes. The price was very reasonable Can't say enough good things about them.

SS
SARAH S.
Stow, MA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Local, Thoughtful, and Reasonably Priced
Min and team are thorough but work quickly. I usually call ahead to see if they have time to take a peek at the issue with my vehicle. Normally, they'll call to let me know if there are any other issues and what the severity is. He'll usually let me know if something needs to be done immediately or within a specific time frame. Prices are reasonable, the people are friendly, and I enjoy my experience every time.

Services received:
- oil change (2)
- brake pad replacement (front and back)
- windshield wiper replacement

SC
SCOTT C.
Waltham, MA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Honest Buisness
I usually do most my own work on my cars. When it came time for the Muffler on my 1979 Camero, I decided to have someone else do it. Not only was the work great, they saved me money by reusing the old Tail pipes and chrome tips. I can't say enough good things about this place.

EG
Elizabeth G.
Lexington, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Elizabeth said she was satisfied but this business quoted her twice was much for some additional work as any other place in her area, so she will not be taking her vehicle to them for that work.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 08/14/2018

THANK YOU FOR THE REVIEW ELIZABETH. IM SORRY THE QUOTE WAS HIGHER THAN OTHER PLACES. WE TRY OUR BEST TO QUOTE OUR CUSTOMERS WITH A RESONABLE COST. IF THERE IS ANYTHING THAT WE CAN HELP YOU WITH, PLEASE JUST CALL US.


SE
SUSAN E.
Lexington, MA
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
super service
Accurate diagnosis of problem and did not overcharge, best service in Boston

EH
Everdon H.
Waltham, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Everdon said they are the best.
This review was collected via phone interview by Customer Research Inc.

BC
Brendon C.
Belmont, MA
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Brendon said that the business is great. They are very experienced and professional.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Chestnut Hill, MA
Honda Accord Coupe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Ryan said the business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

HT
Herb T.
Chepachet, RI
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Herb said Hin was very pleasant and explained everything that was going to be done. He went above and beyond to please his customer.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Waltham, MA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
David said they are really good and he appreciates the business.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Belmont, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Lisa said she was going crazy because her starter wasn't working and since she gets her vehicle calibrated there once a month they fixed it and it wasn't something they had to do. She said the guys are always very nice and can make an unpleasant experience a pleasant one.
This review was collected via phone interview by Customer Research Inc.

DL
Daniel L.
Massachusetts
Acura 3.2TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Daniel said the staff were helpful, and gave honest feedback.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Waltham, MA
Chevrolet Prizm
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Adam said the service is always fine.
This review was collected via phone interview by Customer Research Inc.

AM
Anthony M.
Lexington, MA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Anthony said the business did what he asked for.
This review was collected via phone interview by Customer Research Inc.

EK
Erin K.
Reading, PA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Erin said the staff had her up and going within an hour.
This review was collected via phone interview by Customer Research Inc.

KH
Kevan H.
Belmont, MA
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Kevan said they were polite. They did a good job. It was quick and inexpensive.
This review was collected via phone interview by Customer Research Inc.

NF
Naomi F.
Auburn, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Two Thumbs Way Up!
I highly recommend these guys! Honest, friendly, and responsive. What more can I say? I have been coming here for around four years and have not been disappointed (servicing my car and also having auto body work done at their Needham location.)

SW
STEVE W.
Waltham, MA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
As reliable as they come
Been taking my cars here for several years, and couldn't be happier with the service I get. Clear explanations, work completed when promised, and fair prices for quality work. What more could you want?

SE
SUSAN E.
Lexington, MA
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Excellent service
Tne car was serviced quicker than expected and 100% quality

JM
Jack M.
Westwood, MA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Jack said the staff is quick and they put together the vehicle really nicely.
This review was collected via phone interview by Customer Research Inc.