Boston Muffler & Brake Co Inc


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

241 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 12 days ago
Eric B. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said he received quick service and the staff was very helpful. He was given good input. They made good suggestions and they provided good communication.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 10/03/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Glenn K. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Glenn said the experience was unbelievable. Everything went smoothly and it was great.
Vehicle: Cadillac CTS-V
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
NAOMI F. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal service, fair and trustworthy quotes."
It is wonderful to be able to go somewhere you are treated kindly and where people will really tell you the truth about what is needed without taking advantage. I have been here a number of times and it's my place of choice for servicing my car.
Vehicle: Honda Fit
Service Date: 10/11/2017
Review Created: 10/11/2017 08:03 PM
BOSTON M. at Boston Muffler & Brake Co Inc responded on 10/12/2017

THANK YOU SO MUCH NAOMI FOR THE KIND REVIEW. WERE HAPPY TO KNOW THAT WERE THE SHOP OF CHOICE WHERE YOU CAN TAKE YOUR VEHICLE TO GET THE BEST SERVICE IT DESERVES. ONCE AGAIN THANK YOU.

DONNA M. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great time solved problem Quickly fixed it fast on Wednesday I will recomend any friend but I will keep coming Thankyou "
New tires oil change alliment and oil filter great Job solved problem quickly fixed it fast.
Vehicle: Subaru Legacy Sedan (Natl)
Service Date: 10/04/2017
Review Created: 10/06/2017 07:55 AM
Matthew N. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Matthew said this business provided good service and they were done quickly. However, he would have liked to be given more time to pick up his vehicle, they called him at 5:00 PM telling him he needed to be there by 5:30 PM or he would be charged for storage.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 10/02/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Susan M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Susan said the staff did a good job and they worked quickly. The prices are reasonable. She has no complaints.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Lisa P. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said she really likes the staff and they do what they say they will do. They are very kind and helpful. They are accommodating. She really appreciates them.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
MARIAM B. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know their stuff"
Called on the Friday before Labor day as I was stuck in a parking lot - no power steering or instruments and could not get out of park - Minh told me how I could get the car in gear - I drove it to BMB and by the end of the day he had figured out the problem and I had my car back.
Vehicle: Honda Fit
Service Date: 09/01/2017
Review Created: 09/05/2017 07:06 AM
ANN F. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are always there when I need them."
My brake light was on while driving to work on Friday, I still went to work, but left early, arriving at Boston Muffler around 2 pm. Turns out my brakes were in bad shape, and I needed my car for the weekend. Mechanic on duty, who was by himself, promised he would get it fixed that afternoon, even if he had to stay late, which he did and was nice about it. This place is always, honest, helpful and professional, could not recommend them more highly.
Vehicle: Toyota Corolla
Service Date: 08/25/2017
Review Created: 08/28/2017 04:14 AM
Everdon H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Everdon said this business was the best. They were trustworthy.
Vehicle: Toyota Highlander
Category: Service
Service Date: 08/03/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Jack A. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jack said he had a great experience at this business and he will use them again. They are a couple of great guys.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 08/10/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Palivonas S. on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Palivonas said the visit was okay, but it could have been better.
Vehicle: Audi A4
Category: Service
Service Date: 07/31/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
KEN G. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, efficient service at a fair price"
Needed a flat tire repaired - went to Boston Muffler - repair was completed quickly without any complications and a at a fair price
Vehicle: Subaru Outback
Service Date: 08/07/2017
Review Created: 08/08/2017 06:29 AM
Bill G. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bill said this business got the job done in a timely manner.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
ARDEITH F. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great. always pleasant and I always leave sayified and then feeling safe inmy car. good work"
Great! Thank you Minh.
Vehicle: Toyota Highlander
Service Date: 08/04/2017
Review Created: 08/05/2017 03:39 AM
Peter C. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Peter said this business was reliable and the price was good.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/21/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Lisa P. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said this business was very accommodating and got her vehicle finished much sooner than expected. They were considerate, nice, pleasant and she was well pleased. She said it's nice to know that when she calls or goes there, she will be dealing with people who actually want to help her.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/05/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Roger K. on 06/30/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest input"
I thought the repair would cost $800, but Boston Muffler diagnosed the problem and I only needed a gas cap replacement! I was very pleased and highly recommend their honesty.
Service Date: 06/28/2017
Review Created: 06/30/2017 05:06 AM
ROGER K. on 06/30/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest input"
Evaluation and input suggests only what should be done to make repairs.
Vehicle: Toyota Prius
Service Date: 06/28/2017
Review Created: 06/30/2017 03:53 AM
BOSTON M. at Boston Muffler & Brake Co Inc responded on 06/30/2017

THANK YOU ROGER FOR GIVING US THE OPPORTUNITY TO DIAGNOSE AND SERVICE YOUR VEHICLE. 

Ben K. ReScore Review on 06/27/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ben said they cleared the double charge. It was a hassle.
Vehicle: Dodge Neon
Category: Service
Service Date: 06/06/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ben said he was charged twice for the service from this business.
Vehicle: Dodge Neon
Category: Service
Service Date: 06/06/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
BOSTON M. at Boston Muffler & Brake Co Inc responded on 06/19/2017

Sorry for the inconveniance Ben. We were glad to help resolve the issue we had with the payment. Please feel free to let us know if theres anything esle we can help with.

Displaying Review 1 - 20 of 241 in total