Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 months ago

Reviews


JN
JOSEPH N.
Wilmington, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017
competent management and employees
service is always well done and fair priced

JL
JEFF L.
Newark, DE
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017
Consistent Service
Fair price good service

LT
Leslie T.
Elkton, MD
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017 Category: Service
Leslie said the business provided good service. The staff changed some of her dials, such as the trip indicator dial, the time and temperature dial. Also, the dials that control the lights were changed. The lights didn't automatically come on due to the change, so she had to figure out how to turn her lights on while she was driving.
This review was collected via phone interview by Customer Research Inc.

BS
BETH S.
Wilmington, DE
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2017
Great Service!!!!
Knowledge. Doesn't push unneeded work. Always have time to explain in English

KB
Ken B.
Newark, DE
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2017 Category: Service
Ken said they were recommended to him. He stated he has been in twice with 2 different vehicles and has been totally satisfied. Josh was very helpful.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Newark, DE
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Linda said she feels like they overcharged her for parts. Josh was very helpful and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

WM
WALTER M.
Newark, DE
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017
2009 Silverado
Job got done right.

MC
Michael C.
Wilmington, DE
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Michael said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Wilmington, DE
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017 Category: Service
Jeff said they were outstanding. They were honest and straightforward. There was no nonsense. The estimate is accurate and the quality of the work is excellent.
This review was collected via phone interview by Customer Research Inc.

MH
Maggie H.
Wilmington, DE
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2017 Category: Service
Maggie said this business was friendly, fast and reasonably priced. She was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JB
JASON B.
Newark, DE
Lexus IS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2017
Friendly, informative, and accommodating
Very happy
Marty K. from Brandywine Auto Repair responded on 05/15/2017

These are the reviews we like to see the most. Making and keeping our customers' happy is what we strive for.


CA
Cheryl A.
Elkton, MD
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2017 Category: Service
Cheryl said they were very pleasant to deal with. They were kind enough to drive her to work and pick her up. They explained things in a way she could understand.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

It was a pleasure meeting you Cheryl. You only work a few miles from us, so it's not a problem to drive you to work. I like to make sure that every customer fully understands any work that we perform or recommend on their vehicle.


PF
Patricia F.
Hockessin, DE
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Patricia said they did a great job.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Hockessin, DE
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Gary said he didn't have any problems, they stood by their work and it was all good.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

We use high quality parts to prevent repeat repairs, but every once in awhile we get a faulty part. Thank you for your patience while we repaired your truck and your kind review.


JL
Jesse L.
Hockessin, DE
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Jesse said he appreciated how honest the business was, and they gave him advice regarding the repair.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

Thanks for your review Jesse. We always look every vehicle over just in case there are other unknown issues that may make you change your decision on a repair. 


BR
Barbara R.
Newark, DE
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Barbara said this business is pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

DS
DIANE S.
New Castle, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017
Fantastic service
I feel they are honest and will not tell you that unnecessary repairs are needed.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Honesty is very important for any business. We will only recommend repairs that are necessary for the maintenance and continued safety of the vehicle and all who are in it. 


JN
JOSEPH N.
Wilmington, DE
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2017
Quality service and friendly environment
Work was completed at a fair price and well done.

NB
NATE B.
Wilmington, DE
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017
Too easy
Guys just checking some noises. Quick easy and no charge. I love these guys and this place. Trust them completely.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Thank you very much for your review Nate. We try to make every visit quick, easy, and as painless as possible. Trust is something that is earned. We are very happy to have yours. We look forward to seeing you in the future.


TD
Tim D.
Newark, DE
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Tim said the business did a great job.
This review was collected via phone interview by Customer Research Inc.