Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

487 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 16 days ago

Reviews


KB
Ken B.
Newark, DE
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2017 Category: Service
Ken said they were recommended to him. He stated he has been in twice with 2 different vehicles and has been totally satisfied. Josh was very helpful.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Newark, DE
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Linda said she feels like they overcharged her for parts. Josh was very helpful and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

WM
WALTER M.
Newark, DE
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2017
2009 Silverado
Job got done right.

MC
Michael C.
Wilmington, DE
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2017 Category: Service
Michael said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Wilmington, DE
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2017 Category: Service
Jeff said they were outstanding. They were honest and straightforward. There was no nonsense. The estimate is accurate and the quality of the work is excellent.
This review was collected via phone interview by Customer Research Inc.

MH
Maggie H.
Wilmington, DE
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2017 Category: Service
Maggie said this business was friendly, fast and reasonably priced. She was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

JB
JASON B.
Newark, DE
Lexus IS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2017
Friendly, informative, and accommodating
Very happy
Marty K. from Brandywine Auto Repair responded on 05/15/2017

These are the reviews we like to see the most. Making and keeping our customers' happy is what we strive for.


CA
Cheryl A.
Elkton, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2017 Category: Service
Cheryl said they were very pleasant to deal with. They were kind enough to drive her to work and pick her up. They explained things in a way she could understand.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

It was a pleasure meeting you Cheryl. You only work a few miles from us, so it's not a problem to drive you to work. I like to make sure that every customer fully understands any work that we perform or recommend on their vehicle.


PF
Patricia F.
Hockessin, DE
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Patricia said they did a great job.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Hockessin, DE
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Gary said he didn't have any problems, they stood by their work and it was all good.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

We use high quality parts to prevent repeat repairs, but every once in awhile we get a faulty part. Thank you for your patience while we repaired your truck and your kind review.


JL
Jesse L.
Hockessin, DE
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Jesse said he appreciated how honest the business was, and they gave him advice regarding the repair.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

Thanks for your review Jesse. We always look every vehicle over just in case there are other unknown issues that may make you change your decision on a repair. 


BR
Barbara R.
Newark, DE
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Barbara said this business is pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

DS
DIANE S.
New Castle, DE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017
Fantastic service
I feel they are honest and will not tell you that unnecessary repairs are needed.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Honesty is very important for any business. We will only recommend repairs that are necessary for the maintenance and continued safety of the vehicle and all who are in it. 


JN
JOSEPH N.
Wilmington, DE
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2017
Quality service and friendly environment
Work was completed at a fair price and well done.

NB
NATE B.
Wilmington, DE
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017
Too easy
Guys just checking some noises. Quick easy and no charge. I love these guys and this place. Trust them completely.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Thank you very much for your review Nate. We try to make every visit quick, easy, and as painless as possible. Trust is something that is earned. We are very happy to have yours. We look forward to seeing you in the future.


TD
Tim D.
Newark, DE
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Tim said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

NC
Nechoh C.
Newark, DE
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Nechoh said the people were friendly and his vehicle works.
This review was collected via phone interview by Customer Research Inc.

CP
Carol P.
Wilmington, DE
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Carol said it's a family business. They're very personable and very professional.
This review was collected via phone interview by Customer Research Inc.

NB
NATE B.
Wilmington, DE
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
Honest, reliable work
I service both my cars at brandywine, having previously gone to the other banked placed along Kirkwood highway. This place blows them away both in terms of cost and trustworthiness. These guys always make out thought if they make a mistake, don't add unnecessary work, and are upfront about costs and potential problems down the road. I recommend them all the time

SL
Susanne L.
Newark, DE
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017 Category: Service
Susanne said she has been a customer for many years and they have always done a great job.
This review was collected via phone interview by Customer Research Inc.