Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

480 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago

Reviews


CA
Cheryl A.
Elkton, MD
Toyota Corolla
Verified
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05/12/2017 Category: Service
Cheryl said they were very pleasant to deal with. They were kind enough to drive her to work and pick her up. They explained things in a way she could understand.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

It was a pleasure meeting you Cheryl. You only work a few miles from us, so it's not a problem to drive you to work. I like to make sure that every customer fully understands any work that we perform or recommend on their vehicle.


PF
Patricia F.
Hockessin, DE
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Patricia said they did a great job.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
Hockessin, DE
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Gary said he didn't have any problems, they stood by their work and it was all good.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

We use high quality parts to prevent repeat repairs, but every once in awhile we get a faulty part. Thank you for your patience while we repaired your truck and your kind review.


JL
Jesse L.
Hockessin, DE
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2017 Category: Service
Jesse said he appreciated how honest the business was, and they gave him advice regarding the repair.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/15/2017

Thanks for your review Jesse. We always look every vehicle over just in case there are other unknown issues that may make you change your decision on a repair. 


BR
Barbara R.
Newark, DE
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Barbara said this business is pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

DS
DIANE S.
New Castle, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017
Fantastic service
I feel they are honest and will not tell you that unnecessary repairs are needed.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Honesty is very important for any business. We will only recommend repairs that are necessary for the maintenance and continued safety of the vehicle and all who are in it. 


JN
JOSEPH N.
Wilmington, DE
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2017
Quality service and friendly environment
Work was completed at a fair price and well done.

NB
NATE B.
Wilmington, DE
Kia Sorento
Verified
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04/28/2017
Too easy
Guys just checking some noises. Quick easy and no charge. I love these guys and this place. Trust them completely.
Marty K. from Brandywine Auto Repair responded on 05/02/2017

Thank you very much for your review Nate. We try to make every visit quick, easy, and as painless as possible. Trust is something that is earned. We are very happy to have yours. We look forward to seeing you in the future.


TD
Tim D.
Newark, DE
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Tim said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

NC
Nechoh C.
Newark, DE
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Nechoh said the people were friendly and his vehicle works.
This review was collected via phone interview by Customer Research Inc.

CP
Carol P.
Wilmington, DE
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Carol said it's a family business. They're very personable and very professional.
This review was collected via phone interview by Customer Research Inc.

NB
NATE B.
Wilmington, DE
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017
Honest, reliable work
I service both my cars at brandywine, having previously gone to the other banked placed along Kirkwood highway. This place blows them away both in terms of cost and trustworthiness. These guys always make out thought if they make a mistake, don't add unnecessary work, and are upfront about costs and potential problems down the road. I recommend them all the time

SL
Susanne L.
Newark, DE
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2017 Category: Service
Susanne said she has been a customer for many years and they have always done a great job.
This review was collected via phone interview by Customer Research Inc.

LC
Lillian C.
Newark, DE
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Lillian said it was her first time at this business. She said they were very nice and helpful. It was a wonderful experience for her. The gentleman at the front desk and the owner, was really nice and helpful.
This review was collected via phone interview by Customer Research Inc.

AC
Aldo C.
Hockessin, DE
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2017 Category: Service
Aldo said the business is always up front and accommodating with him. They are knowledgeable and helpful. They answer his questions.
This review was collected via phone interview by Customer Research Inc.

TS
TERRY S.
Wilmington, DE
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2017
Honest and reliable
Good service at reasonable price

CM
CHUCK M.
Newark, DE
Lincoln Aviator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
Brandywine has a comfortable feel to it as soon as you walk into the office.
I have been to numerous other repair facilities, this is the only one I have been to that actually , pays attention to the customers concerns, and the new system on the computer for getting appointments is terrific. I also like the fact you can look at the work that has been done ,and always have a record on hand.

GT
GERRY T.
Newark, DE
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2017
Excellent professional service. Courteous and knowledgeable.
Our family has had our vehicles serviced at Brandywine Auto Repair for years. Extremely trustworthy service that never pushes repairs or parts that are not needed. I always leave feeling that my vehicle is reliable and road worthy. I have never been disappointed in the work that has been done.

CY
Champ Y.
Dover, DE
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2017 Category: Service
Champ said this is an honest business and that is hard to find now a days.
This review was collected via phone interview by Customer Research Inc.

MR
Marcus R.
Wilmington, DE
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Service
Marcus said the business communicates everything he needs to know, so he doesn't have to keep asking.
This review was collected via phone interview by Customer Research Inc.