Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 months ago

Reviews


GF
Gary F.
Wilmington, DE
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Spoke with Margaret. She said they helped her and they tried to fix everything that was wrong.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/09/2017

We appreciate your review. Please let us know if the ABS issue causes a light to come on and we will gladly look into it for you.


BS
Bob S.
Delaware
Hummer H2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Bob said they are personable and everything went well.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/10/2017

We are glad we got you back on the road through inspection. Thank you for your review Bob.


MM
Michael M.
Newark, DE
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Michael said this business did a great job. The service was quick and friendly.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/10/2017

It was nice meeting you Mike. We look forward to seeing you in the future.


MM
MARLENE M.
Newark, DE
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017
Honest, excellent work at a reasonable price.
This is the best auto repair shop anywhere.

SS
Stephanie S.
North Wildwood, NJ
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017 Category: Service
Spoke with Richard. He said they were very good, but they're a little pricey.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Newark, DE
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2017 Category: Service
Gary said they did not fix the vehicle properly and he had to bring the vehicle back. Also, they charged him when he brought the vehicle back. He was not pleased. He hopes it was happenstance and that next time they will be better.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/01/2017

Gary in the instance of your truck, it needs an engine. There were no repairs to be done. We reused the old valve cover gasket to try to save money, instead of charging you for a new gasket on a vehicle that was not going to be fixed. It just so happens that the old gasket did not want to seal properly. If we initially replaced it with a new gasket, you would have been charged for it anyway.


JW
John W.
Hockessin, DE
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2017 Category: Service
John said they did a great job but they were trying to push additional work but he knows his vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/22/2017

When we have a vehicle come in for any reason, we look it over. If we see any safety or maintenance issues we let the customer know. The tires on your vehicle are almost to the wear bars, and there was no oil on the dipstick. We were not pushing work, but these are things that need to be addressed. 


NC
NANCY C.
New Castle, DE
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
FRIENDLY, KNOWLEDGEABLE, REASONABLE, HONEST
FRIENDLY, KNOWLEDGEABLE, REASONABLE, HONEST
Marty K. from Brandywine Auto Repair responded on 02/19/2017

Thank you Nancy it's always a pleasure. 


HO
HERB O.
Wilmington, DE
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
Knowledge and effiency
BA knows just what needs to be done in minimal time

RN
Richard N.
Wilmington, DE
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017 Category: Service
Richard said it's a matter of trust and he does not find too many services that he can trust.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/18/2017

I find that in  every business we deal with Richard. Trust is earned and we hope to continue to earn yours.  Thank you for time.


RM
Randy M.
Newark, DE
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
Spoke with Peggy. She said this is a local, family run business. Everyone is very nice and helpful. She said Josh is very knowledgeable. He went over a checklist and answered questions that narrowed down the issue with her vehicle, as opposed to just signing her in. She said she has been looking for a good mechanic and she had a nice experience at this facility.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

Thank you Peggy for taking the time to give us a review. We like to be very thorough when going over vehicles and explaining each item so that it can be easily understood. Luckily the 4wd issue on your truck was a simple wiring issue. It was a pleasure servicing your vehicle and talking with you.


LU
Lindsay U.
Newark, DE
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
Lindsay said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

Thank you for your business and good luck with the new baby.


JL
JEFF L.
Newark, DE
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017
Recent Maintenence
Everything went well

JH
Jermey H.
Newark, DE
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Jermey said they were great and they did additional work.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

We are glad we could get you on the road in a timely manner and look forward to seeing you in the future.


DH
Donald H.
Newark, DE
Cadillac DeVille
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2017 Category: Service
Donald said the service took a little bit longer than expected, but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/10/2017

We appreciate your feed back Donald, it can be hard to get specific parts for an older car. I can find every part I need for a 1959 chevy but a 1994 falls right in the middle of hard to get parts.


KW
KEN W.
Newark, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2017
Honest and Reliable
I trust Brandywine Auto Repair with my cars. My family has been bring our cars here for years.
Marty K. from Brandywine Auto Repair responded on 02/01/2017

As always it's a pleasure talking with you Ken. We appreciate your business.


DP
Drew P.
Wilmington, DE
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
Drew said they get the job done.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

Thank you for your review Drew. 


TT
TERRY T.
Newark, DE
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
Service of 2002 Toyota Tundra
I was able to schedule a timely appointment that fit my schedule and was able to wait while my vehicle was serviced. All service performed was timely and professional.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

We always try to set up appointments that work best for our customer's schedule. Thank you for your review Terry.


BS
Barry S.
Delaware
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Barry said he appreciated the employees at the business, they were honest and they did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

We are very glad we could get your van going again so that you could make it home.


JS
Jessica S.
New Castle, DE
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2017 Category: Service
Jessica said she didn't have any issues and she appreciates everything they did.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/30/2017

Thank you for your review Jessica. We do our best with working with our customers.