Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 2 months ago

Reviews


GG
Guy G.
Newark, DE
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016 Category: Service
Guy said they took care of his issue at this business.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/29/2016

Thanks for taking the time to give us a review. We greatly appreciate it.


TT
Tanya T.
Newark, DE
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2016 Category: Service
Tanya said the business was awesome to work with, they were very professional, informative, and the prices were fair.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/29/2016

Thank you for your review Tanya. We try to be as informative as possible so that every customer can understand exactly what is going on with their vehicle.


AW
Alex W.
Whitehouse Station, NJ
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Alex said this business gave him a ride back to his apartment, when he did not have his vehicle and that was really helpful.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/16/2016

We try to make it as convenient as possible.


RY
RICHARD Y.
Newark, DE
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016
auto repair
Great job as usual prices are good and they are a great group of people to deal with.
Marty K. from Brandywine Auto Repair responded on 11/11/2016

Richard we appreciate your review and look forward to doing business in the future. Thank you. 


BW
Becky W.
Newark, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Becky said the staff was very friendly, gave honest advice and lots of options. She said it felt family originated, like they cared more about the customer than with making money.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/11/2016

I'm glad to here we made you feel comfortable. In any relationship trust is a key factor and with out that you have nothing. Thank you for your review.


LN
Lisa N.
Bear, DE
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2016 Category: Service
Lisa said the employee she dealt with was really great.
This review was collected via phone interview by Customer Research Inc.

JN
JOSEPH N.
Wilmington, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2016
The service is excellent. The staff is professional.
Always a pleasant and competent experience.
Marty K. from Brandywine Auto Repair responded on 11/08/2016

Thanks Joe.


RG
RONALD G.
New Castle, DE
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016
They do great work
Staff are very friendly and know how to get the job done. Been coming here for the past year and all i can say is great things about this place.
Marty K. from Brandywine Auto Repair responded on 11/03/2016

We appreciate your compliments and hope to continue to earn your trust.


MB
Michelle B.
Wilmington, DE
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016 Category: Service
Michelle said she likes the business because they always go above and beyond. They have great service and wonderful people.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/03/2016

Thank you for the compliment Michelle. We have some greet customers that make our jobs easier.


DP
David P.
Wilmington, DE
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Service
David said he liked the business because they have quick service and they did the work he needed to be done. They even advised him about work someone told him he needed fixed but it was not true.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 11/03/2016

Glad we could help out David. Trust is a big part of our business, without it you have nothing.


BK
BILL K.
Newark, DE
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016
PROBLEM--DEAD DEFECTIVE BATTERY PLUS DEFECTIVE SHORTED ALTERNATOR -BOTH REPLACED
IMPRESSED WITH YOUR PROMPT HONEST 1ST CLASS SERVICE---MY CAR STARTS AND RUNS LIKE A CLOCK NOW.

PW
Paula W.
Newark, DE
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2016 Category: Service
Paula said her overall experience with the business was great. They are friendly, knowledgeable and they explained all the possibilities. The price was great and she would send anyone their way.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 10/18/2016

Thanks Paula, we try to keep everyone informed. It's hard enough for us to stay up to date. Educating our customers so they can make informed decisions is one of our top goals.


SA
SUSAN A.
Wilmington, DE
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016
Emergency Service
For the second time in a month I made a phone call to Josh at Brandywine Auto Repair and he swiftly came to my rescue. Service was immediate and done by all of my friends at Brandywine. I have been a long-time happy customer.
Marty K. from Brandywine Auto Repair responded on 10/11/2016

Glad we could be there for you Susan. We love having you as a customer and look forward to seeing you in the future.


BG
BILL G.
Elkton, MD
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016
Thorough and fast service
Service provided is very detailed. No unnecessary repairs are done - conservative approach. History is kept on your vehicle for future reference. My car is clean after the repair - thank you!
Marty K. from Brandywine Auto Repair responded on 10/11/2016

We try to keep very detail oriented to keep you as informed as possible and make sure that history is easily understood if we have to look back a few years later. Every vehicle is checked before it leaves here to make sure there are no finger prints or spots that may have been left behind during the repairs. We appreciate your review.


RN
Richard N.
Wilmington, DE
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2016 Category: Service
Richard said the business was honest. They have good technicians and they were also trustworthy. He hopes they keep up the good work,
This review was collected via phone interview by Customer Research Inc.

AE
Adrienne E.
Newark, DE
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Adrienne said they did a great job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 10/10/2016

Sorry we had to give you the bad news Adrienne. We would rather be safe then sorry.


CR
Cheryl R.
Elkton, MD
Infiniti G35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2016 Category: Service
Cheryl said the service was done efficiently. Everything went well. She didn't have any problems at this business. They were nice and it all worked out great.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 10/10/2016

Thank you Cheryl for taking the time to review our business.


VB
VICTORIA B.
Wilmington, DE
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2016
Wonderful shop!
Great people, honest work & they don't overcharge or push you to get things done :)
Marty K. from Brandywine Auto Repair responded on 10/10/2016

Thank you Miss Victoria we appreciate your kind words.


TT
TERRY T.
Newark, DE
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016
Recent Oil Change
The oil change service was completed promptly and professionally. Since my vehicle has surpassed 100K a list of potential maintenance was provided at the end of my service. These items provide valuable information regarding items to be addressed in order to keep my vehicle running in the best shape possible.
Marty K. from Brandywine Auto Repair responded on 09/28/2016

Thank you Terry, we try to keep our customers as informed about their vehicles as possible.


WM
WALTER M.
Newark, DE
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2016
Honest & Friendly
Honest & Friendly
Marty K. from Brandywine Auto Repair responded on 09/26/2016

Thank you for your review Walter. It's always a pleasure to talk with you.