ReScore Reviews™ (4)
It's soooo hard to find an honest mechanic-and I trust them (and I'm originally from NY , I don't trust anyone)!
This was my first time with them and I used them for my 55,000 mile service because they came highly recommended by friends who have used them for 30 years AND their price for the work was 1/3 less than the Audi Dealership. Excellent folks .
Can easily recommend and will be using in the future!!! Thanks Brentwood Automotive...
I believe you made a mistake. You forgot to put my new tire on. A simple mistake that is easy to make and easy to forgive. Instead of saying, sorry, we made a mistake or sorry, we didn’t get the chance to make your repair or sorry, we blew it...you chose to argue that the fault was mine because I never told you what I wanted.
By the way, in the history of “the wheel” as anyone EVER purchased a tire from you and NOT wanted it installed? Why was it my fault?
As I walked home I looked at the written receipt for the tire. I had been charged $28 for you to inspect and replace the tire. REPLACE. Why did you say that it wasn’t on the order? You had written it down and charged me for it.
Your saying “Sorry” afterwards and telling me you will replace the tire right away “free of charge” doesn’t cut it. “Free of charge?” You already charged me! Why didn’t you say sorry from the beginning and not tell me that it was my fault for not telling you I wanted the new tire installed?
Barbara, I too was sad to find out that someone dropped the ball and didn't tell the Technician that your tire came in. Joe told me when you came to pick it up. I offered to put the tire on then, and was told that you would just bring it back tomorrow. I didn't hear the part where someone doubted that you requested the replacement. To be honest, I think that Joe (in the office) really didn't understand what was going on and obviously handled it wrong. He is still relatively new. I want you to know, that that I value you as a customer and would like to make it up to you. It hurts me deeply when something like this happens to any customer, much less someone that has been coming here for a while like yourself.
I look forward to hearing from you.