Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 547 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 months ago

Reviews


RT
Rick T.
Antioch, CA
Nissan Titan XD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018 Category: Service
Rick said that the business does good work and he likes the service.
This review was collected via phone interview by Customer Research Inc.

KK
Kathleen K.
Antioch, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Kathleen said that the staff did a good job so far.
This review was collected via phone interview by Customer Research Inc.

CD
Casey D.
Brentwood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2018
Would not recommend
This company charged us almost $900 just for a diagnostic. My husband took 3 days off work so they could fix this due to them not being open during the weekend so we made sure to confirm that what was in the diagnostic was all that it would need.

When we got the truck back, his head lights would not turn off. He literally has to manually disconnect his battery so his truck doesn't die. That was not a problem we had before. So he brought the truck back in & they all of a sudden find four more things that need to be fixed & want thousands of dollars more to fix things that weren't even wrong with the truck in the first place. They knew he also could not take any more work off. We feel totally cheated and ripped off.
Management .. from Brentwood Transmission & Auto Repair responded on 02/12/2018

Mrs Daley, we understand your frustration as im sure the shop before us does trying to repair this complex electrical problem.  Im sure when you purchased this used car this was the last thing you expected.  These types of problems are the worst especially when they are intermittent and showing so many different symptoms.  Please give us a call so we can try and make a plan on how to get your problem resolved..


KK
Kera K.
Brentwood, CA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Whole experience is always amazing
As always Brentwood Trans and Repair are amazing. Every oil change, any issue I go straight there!!

SR
Sonnet R.
Knightsen, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2018 Category: Service
Sonnet said the service was completed quickly and the pricing was good. The employees were friendly.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Brentwood, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018 Category: Service
Tom said he has been a customer with the business for a while. He likes the work Don does, and he is a really good guy.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Discovery Bay, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Mike said the staff are very nice people and they did a great job.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Discovery Bay, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Mike said the staff are very nice people and they did a great job.
This review was collected via phone interview by Customer Research Inc.

VR
Valarie R.
Brentwood, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Valarie said staff provided excellent service to her vehicle at this business. They were easy to deal with. She appreciated they provided multiple options, based on how quickly she needed her vehicle. Their price options were all great.
This review was collected via phone interview by Customer Research Inc.

FL
FRITZ L.
Brentwood, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
Everything
Happy, Happy, Happy.

JH
JEFF H.
Antioch, CA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
Love Brentwood Transmission
They have been maintaining my vehicle since I have owned it, never pushed to do anything not required.

FO
Francisco O.
Brentwood, CA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Francisco said the service was great. However it was more expensive than some other places.
This review was collected via phone interview by Customer Research Inc.

DG
Dave G.
Brentwood, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Dave said the staff are nice, very polite, and know how to do business.
This review was collected via phone interview by Customer Research Inc.

AS
Ana S.
Antioch, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Ana said the service at this business is really professional and great .
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Oakley, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Ron said the vehicle was serviced and ready to go on time.
This review was collected via phone interview by Customer Research Inc.

DG
Donna G.
Brentwood, CA
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017
Oil leak
Very nice front office outstanding service

KA
Kim A.
Brentwood, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Kim said the staff did a great job for a fair price.
This review was collected via phone interview by Customer Research Inc.

SZ
Steve Z.
Brentwood, CA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Steve said this business has good customer service and got everything done.
This review was collected via phone interview by Customer Research Inc.

SV
Shelly V.
Brentwood, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Shelly said the staff at this business are always very accommodating and they provided her with quick service.
This review was collected via phone interview by Customer Research Inc.

CR
Carlos R.
Oakley, CA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Carlos said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.