Very Satisfied

They do a great job on your car and provide free shuttle service. They do better work and less expensive charges than the dealer. Always honest service with a friendly smile.

I was a new customer and the service was outstanding! From the time I walked in the door everything was explained to me. The work was very detailed.
I would recommend Brown Motor Works to everyone!!! The manager and his team know what they are doing.

After 19 years, going to Brown Motor Works is like visiting a beloved friend or family member. I didn't have any major problems (touch wood), just semi-annual check, oil change, and replacing some air filter. Although there are some new faces, the front room boys are familiar and smiling faces who greet me by name. I just sigh with relief and know I will be taken care of, i.e., my car will be safe for me to drive. How comforting is that if you are driving an elderly car?

Great attitude, good service, reasonable cost

My car was showing a slight lean. BMW scheduled me in quickly and diagnosed the problem as a leaking rear strut. The left side strut had to be replaced and it was reasonable to replace the right side strut. The cost I considered reasonable. My car was in and out in two days.

They always do great work at a reasonable price. I've been going to them for years and would recommend them to anyone.

Called with an urgent need for service on my Mercedes. Mr Leroy was able to get me in and out the same day at a very reasonable price. Very friendly staff. Complimentary car wash and vacuum. 28 pt inspection to ensure no additional worries beyond initial repair. Impressed

This was my first visit to BMW. I initially contacted their location in NE Columbia because it's closer to my home. Their service advisor told me they were booked for at least a week and that I should contact the Broad River location. I called Leroy at the Broad River location, and he was able to get me scheduled the next day. Leroy was welcoming, friendly, and knowledgeable. He has a great sense of humor, which also helps ease some of the angst a person may feel when they're wondering how expensive a repair/maintenance might be. I got the impression that Leroy was honest and fair. He informed me only of what I needed to have done that day, but he also let me know of repairs/maintenance that might be needed in the near future. Once the inspection was done, Leroy called to give me the estimate and obtain permission for the techs to begin. Once my car was ready, he called and let me know. I could not get to the shop before they closed, but I was able to give payment information over the phone and arrange for them to secure my vehicle so that I could pick it up after hours. I was impressed that Leroy honored the coupon that I had found online before taking my vehicle in, and he aimed to give me every possible discount that he could. From this experience, I trust BMW, and I plan to return for future work on my vehicle. I will also add that the driver of the courtesy van was a pleasant gentleman and ensured that I got to work while my vehicle was being worked on.

I've always been satisfied with their service. I have done business with them for a few years. I highly recommend BMW for your repair needs. They keep me riding. Customer Service at it's best. Thanks for good service & repairs.

Rescued twice by this crew. Driving from coast to mountains. Serendipitous that my problems started when I was close enough for help from BrownMW. Friendly. Timely.
Thank you.

I have been using Brown Motor Works for servicing my BMWs for about 25 Years.
They are always courteous, accurate and honest in their estimates, and do an excellent job in repairing my car. I would not go anywhere else! They are Much better than BMW of Columbia!!

Fast, professional service with great pricing.

I can trust their analysis and recommendations.

Very fast and friendly service.