ReScore Reviews™ (1)
Sorry to hear your disapiontment. The labor time for replacing spark plugs is 2.6 hours. We only charged you 1.0 to replace them and diagnosis the vehicle. We were extremly fair with pricing and diagnosis. Hopefully other shops will be as fair. Have a blessed day.
Thanks so much for the kind words. We look forward to seeing you again.
Somehow, none of this information was conveyed to the mechanic performing the service, who was surprised when the regular sized gasket would not seal the drain plug, then promptly sending the car to the car wash following the service.
When I spoke to the nice gentleman at the front desk who wrote the invoice which showed all of my concerns, he said that he did not see any of this as being a big deal ...this is how we always do things regardless of customer concerns mentioned on the invoice.
My concerns are that if I could not trust them to follow simple instructions, I am very scheptical that the oil change was done in a proper manner ...only time will tell ...no apology given
Sorry you feel that way but I'm a little confused by your comments. All service and prices were discussed with your wife prior to any repairs being done. We all have Mothers,wives and daughters here. I can assure you are prices are the same for everyone.
Thank you for taking the survey and giving us the oppurtunity to service your vehicle
While I am sorry you are not pleased with the courtesy car wash I would concentrate on the knowledge and integrity of the repair shop workign on your BMW.Just a word of wisdom.