Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

415 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


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Elana T.
Penfield, NY
Hyundai Tiburon
Verified
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11/09/2015 Category: Service
Elana said this business provided great service with a wonderful personality.
This review was collected via phone interview by Customer Research Inc.

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Howard B.
Rochester, NY
Buick LeSabre
Verified
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10/24/2015
Wonderful service
Scott and Ed have faithfully carried on the honest tradition started by Eric over 30 years ago. I know that whenever I take a car in for service I will not be sold unnecessary parts and services. Scott explained to me exactly what had to be done and why, and the approximate cost. The waiting area has been painted and refreshed and is now very bright and welcoming. I would not hesitate to recommend Browncroft Garage!

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Bernard M.
Rochester, NY
Chevrolet Impala
Verified
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10/21/2015 Category: Service
Bernard said he has known them and gone there for a long time. They do a good job.
This review was collected via phone interview by Customer Research Inc.

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Chuck M.
Rochester, NY
Pontiac Vibe
Verified
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10/16/2015 Category: Service
Spoke with Michelle. She said they are very personable and they do quality work.
This review was collected via phone interview by Customer Research Inc.

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Brian B.
Rochester, NY
Oldsmobile Achieva
Verified
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10/14/2015 Category: Service
Brian said they did the work quickly and they diagnosed the problem correctly. They are also very nice.
This review was collected via phone interview by Customer Research Inc.

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Dustin S.
Rochester, NY
Jeep Wrangler
Verified
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10/10/2015 Category: Service
Dustin said this business was friendly.
This review was collected via phone interview by Customer Research Inc.

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Tony C.
Rochester, NY
Honda Pilot
Verified
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10/05/2015
Open on Sundays
Scott did a great job fixing our brakes and troubleshooting 2 other issues

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Douglas W.
Rochester, NY
Mazda 3
Verified
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10/01/2015 Category: Service
Douglas said he received excellent service from this business.
This review was collected via phone interview by Customer Research Inc.

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Mike T.
Rochester, NY
Honda Civic
Verified
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10/01/2015 Category: Service
Mike said the service was done quickly and there were no issues. It was very convenient.
This review was collected via phone interview by Customer Research Inc.

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William C.
Rochester, NY
BMW X5
Verified
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09/29/2015
Efficient and Informative
I was in and out in about 1/2 hour. I thought I only needed 2 tires balanced, but Ed thoughts should check all 4. Good thing because the 2 I thought were ok were out of balance. He gave me a great explanation of why they lost their weights.👍🏻

AH
Angela H.
Rochester, NY
Mitsubishi Eclipse
Verified
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09/23/2015
close and friendly
and good work

LA
Lynn A.
Ford Taurus
Verified
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09/18/2015
Fix car correctly
I rate Browncroft garage as the best garage for car service. I recommended them to anyone needing car service.

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Bill N.
Penn Yan, NY
Land Rover Discovery
Verified
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09/14/2015 Category: Service
Bill said this business did a great job providing service for his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Lynn A.
New York
Saturn SL2
Verified
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09/11/2015 Category: Service
Lynn said she has been a customer there for 20 years and they are great.
This review was collected via phone interview by Customer Research Inc.

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Ed C.
Rochester, NY
Chevrolet Avalanche
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2015 Category: Service
Ed said he likes the new staff at this business and would use them again.
This review was collected via phone interview by Customer Research Inc.

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Chesea M.
New York
Chevrolet TrailBlazer
Verified
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09/10/2015 Category: Service
Chesea said this business was really good at responding. Their hours were good and they did a good job of keeping her updated. She really appreciated their quick service.
This review was collected via phone interview by Customer Research Inc.

MK
Michelle K.
Rochester, NY
Jaguar XK8
Verified
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09/09/2015
friendly service and personelle
Scott, warmest thanx for always being on Call, even last minute and thank you for print-out references for used Jags

KM
Karen M.
Rochester, NY
Subaru Legacy
Verified
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09/09/2015
oil change
Always excellent!

MD
Michael D.
Rochester, NY
Nissan Rogue
Verified
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09/07/2015 Category: Service
Michael said he called this business up on a Sunday and they were able to get him in. They had his inspection done in 20 minutes and they were very quick. He got great service and did not try to up sell to him like other facilities. It was a nice change of pace for him and he will definitely be returning.
This review was collected via phone interview by Customer Research Inc.

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Chuck F.
Rochester, NY
Volvo S70
Verified
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09/01/2015
Fast, honest and friendliest shop, around !
My car was in need of exhaust system repair.
Since I am on the road often and must drive for my work, I have limited time to be without a vehicle. Thank you for getting me back out on the road, in a very short time. I appreciate your skills and will definately recommend Browncroft Garage to those in need of car service.