Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

477 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


AP
Anthony P.
Rochester, NY
Ford Taurus
Verified Customer
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03/19/2016
Reliable,cost effective
Great experience, always keeping you up to date with how long it will take in case you need to arrange a ride with family/friends

KV
Kelly V.
rochester, NY
Dodge Caravan
Verified Customer
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03/19/2016 Category: Service
Spoke with Menni. He said this business has great people. The work was great and perfect to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Rochester, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016
Fast, Polite, Easy to Schedule Service
Great service from Browncroft Garage on my Pilot! Quick in and out for an oil change.

MF
Mark F.
Rochester, NY
Hyundai Accent
Verified Customer
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03/18/2016
Satisfied
During my inspection it was recommended that my wipers be replaced. The wipers they installed work better than any wipers I've used before.

GV
Glenn V.
Rochester, NY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016
2008 Buick
My wife is happy.

SN
Susan N.
Fairport, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016
Reliable and Professional
I bring all my cars to Browncroft Garage. They are thorough and conscientious and never push any unwanted or unnecessary repairs. I have total confidence in their work.

DJ
Dana Peter J.
Rochester, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2016 Category: Service
Dana said this business took care of everything that he asked, they contacted him when the job was done and his vehicle looks fine.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Rochester, NY
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Service
Kevin said this business treats him great and they do good work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JR
Jen R.
New York
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2016 Category: Service
Jen said the owner of the business id her best friend and they go way back. They do a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Kate S.
Rochester, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2016
Great first visit!
I had an incredibly positive experience my first trip in to Browncroft Garage- everyone was professional, polished, knowledgeable and honest. They were able to save me quite a bit of money compared to the dealer estimate and only did the work that had to be done, nothing more. They were able to give me a loaner car for the day and had the work completed by the time my work day was ending so I could pick up my car on the way home. I'm absolutely thrilled to have found Browncroft Garage!

MA
Mary A.
Rochester, NY
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2016 Category: Service
Spoke with Dave. He said this business provided really good service.
This review was collected via phone interview by Customer Research Inc.

EH
Eileen H.
Rochester, NY
Acura 3.0CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016
Awesome and honest service!
My car tends to have several different issues, all at the same time, without warning. Thankfully, Scott is able to take my car in, at a moments notice! He and his crew do a great job of fixing my car promptly and returning it to me with a smile. Thanks so much, as always!

MG
Mark G.
Rochester, NY
Nissan Maxima
Verified Customer
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03/01/2016 Category: Service
Spoke with Amy. She said the business was neat, clean with awesome employees. They always stayed in communication with her.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Rochester, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
David said this business is good and honest while being fair.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Rochester, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Joe said Scott was honest at the business. It was more expensive than he expected, but Scott explained everything well, and attempted to save him some money, which he appreciated.
This review was collected via phone interview by Customer Research Inc.

KM
Kit M.
Rochester, NY
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2016 Category: Service
Kit said they have been going to the business for many years and they have always gave them good service.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
Rochester, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016
is really nice to have work done in a more timely manner
its a great new place now

AP
Anthony P.
Rochester, NY
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2016 Category: Service
Anthony said this business is perfect in all areas.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Rochester, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016
Great service
When my battery failed a call to Scott saved the day. He was able to get me right in and install a new battery

DK
Dottie K.
Rochester, NY
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02/14/2016
New Customer
First time there for inspection and oil change was very impressed
Definitely going back