Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

444 Reviews

100% Would Recommend
Latest Review about 4 hours ago

Reviews


MR
Mark R.
New York
Jeep Cherokee
Verified Customer
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01/14/2016 Category: Service
Mark said he was very pleased with this business, and he is thinking about bringing in his vehicle tomorrow morning.
This review was collected via phone interview by Customer Research Inc.

EC
Ed C.
Rochester, NY
Chevrolet S10 Pickup
Verified Customer
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01/13/2016 Category: Service
Ed said the staff is good to him. His father worked there many years ago, for 38 years.
This review was collected via phone interview by Customer Research Inc.

JS
Judy S.
Rochester, NY
Buick Lucerne
Verified Customer
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01/11/2016 Category: Service
Judy said they were efficient and did the job correctly.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Rochester, NY
Honda CR-V
Verified Customer
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01/08/2016
CRV review
Honest, trustworthy and respectful

BB
Brian B.
Rochester, NY
Oldsmobile Achieva
Verified Customer
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01/07/2016
you guys rule
fast, reliable. good dudes.

CA
Chuck A.
Rochester, NY
Ford Five Hundred
Verified Customer
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01/07/2016
Great techs, Great owner, very good communication, on time completion of service.
An absolutely "no worries" shop to bring your vehicle for service. Great owner,and very good techs. What more can you say!

DK
Diane K.
Webster, NY
Toyota Corolla
Verified Customer
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01/07/2016 Category: Service
Diane said this business gave her the most cost efficient solution on the first try before having to use a manufactured part which was not as outrageously priced as she expected.
This review was collected via phone interview by Customer Research Inc.

LM
Lorraine M.
Rochester, NY
Pontiac Vibe
Verified Customer
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01/07/2016 Category: Service
Lorraine said she called the business that morning and they told her they could fit her in. They put on her snow tires and at the last minute, they did an oil change. They were very pleasant and it was a delightful experience.
This review was collected via phone interview by Customer Research Inc.

JS
Jay S.
Rochester, NY
Chevrolet Malibu
Verified Customer
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01/06/2016 Category: Service
Jay said the business does a good job. The employees are nice and friendly, he feels at home there.
This review was collected via phone interview by Customer Research Inc.

KC
Kathrine C.
Rochester, NY
Scion xB
Verified Customer
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01/05/2016 Category: Service
Kathrine said this business did a good job and they are helpful to work with.
This review was collected via phone interview by Customer Research Inc.

NC
Nick C.
Rochester, NY
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2016 Category: Service
Nick said the heat gauge is not working properly. He said that something is not open because the heat is not coming on to where it heat the vehicle up. He said he thinks he paid for a service that was not the problem.
This review was collected via phone interview by Customer Research Inc.

EL
Eliezer L.
Rochester, NY
Toyota Sienna
Verified Customer
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12/29/2015
Great service
Took care of me right away.

BL
Beatriz L.
Rochester, NY
Chevrolet Equinox
Verified Customer
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12/15/2015
Excellent Customer Service
I have been taking my car here over the last year for a variety of issues. They have exceeded my expectations of customer service and always go above and beyond to ensure they fix the problem at the most cost effective way possible.they also know how to work with my extended warranty company and that in turn has yielded higher out of pocket savings for me! I truly appreciate them and how they operate. They are the 1st shop where i don't feel like they may try to rip me off because i don't know about cars. I 100% recommend checking them out!

JH
Joe H.
New York
Toyota RAV4
Verified Customer
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12/15/2015 Category: Service
Joe said the new guy did a great job.
This review was collected via phone interview by Customer Research Inc.

CA
Caroline A.
Ocala, FL
Toyota Highlander
Verified Customer
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12/14/2015 Category: Service
Caroline said she was satisfied with the service provided by this business. They were able to take care of her vehicle in a timely manner and were very friendly.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Webster, NY
Jeep Wrangler
Verified Customer
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12/11/2015 Category: Service
Nick said he has been going there for years and they have always done a great job.
This review was collected via phone interview by Customer Research Inc.

BK
Bonnie K.
Churchville, NY
Saturn Vue
Verified Customer
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12/09/2015 Category: Service
Spoke with Steve. He said the employees at this business were hard workers, honest, and good guys.
This review was collected via phone interview by Customer Research Inc.

AW
Anne W.
Rochester, NY
Volvo V70
Verified Customer
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12/07/2015 Category: Service
Anne said the staff was friendly and provided quick service. The prices there were fair.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Rochester, NY
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12/06/2015
Best Garage In Rochester!
I've been going to Browncroft Garage for over twenty years. Super service every single time, decent affordable prices, great work. I even bought my last car from these guys. They are the tops.

HR
Hector R.
Rochester, NY
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Service
Hector said this business did a good job.
This review was collected via phone interview by Customer Research Inc.