Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

444 Reviews

100% Would Recommend
Latest Review about 17 hours ago

Reviews


JM
John M.
Rochester, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Service
John said he was very satisfied with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Rochester, NY
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Friendly reliable and fair
Will continue to use Scott and his amazing team!

PK
Praw K.
Rochester, NY
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Praw said this business did a great job servicing his vehicle, and the employees were nice.
This review was collected via phone interview by Customer Research Inc.

SM
Susan M.
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015
Very nice and they don't treat you as if you don't know what you are talking about.
5

KM
Karen M.
Rochester, NY
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015
More than just Excellent Service
The work these guys do on my car is always tops. I feel safe, not ripped off and know I can trust the work was done right. I will continue to support and be supported! Thanks, guys!

EH
Eric H.
Rochester, NY
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2015 Category: Service
Eric said the staff provided honest, great and fast service.
This review was collected via phone interview by Customer Research Inc.

ST
Sheldon T.
Rochester, NY
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015 Category: Service
Sheldon said they have excellent service and he likes everything they do. He would recommend them to anyone. He likes dealing with them.
This review was collected via phone interview by Customer Research Inc.

RD
Rahn D.
Rochester, NY
Toyota Yaris
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015 Category: Service
Rahn said they were too expensive.
This review was collected via phone interview by Customer Research Inc.

JL
Jose L.
Rochester, NY
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2015 Category: Service
Jose said the service he received from this business was great. He worked mostly with an employee named Scott and he was great and did a good job at keeping him informed on what was going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

ET
Elana T.
Penfield, NY
Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2015 Category: Service
Elana said this business provided great service with a wonderful personality.
This review was collected via phone interview by Customer Research Inc.

HB
Howard B.
Rochester, NY
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2015
Wonderful service
Scott and Ed have faithfully carried on the honest tradition started by Eric over 30 years ago. I know that whenever I take a car in for service I will not be sold unnecessary parts and services. Scott explained to me exactly what had to be done and why, and the approximate cost. The waiting area has been painted and refreshed and is now very bright and welcoming. I would not hesitate to recommend Browncroft Garage!

BM
Bernard M.
Rochester, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2015 Category: Service
Bernard said he has known them and gone there for a long time. They do a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Chuck M.
Rochester, NY
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015 Category: Service
Spoke with Michelle. She said they are very personable and they do quality work.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Rochester, NY
Oldsmobile Achieva
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2015 Category: Service
Brian said they did the work quickly and they diagnosed the problem correctly. They are also very nice.
This review was collected via phone interview by Customer Research Inc.

DS
Dustin S.
Rochester, NY
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2015 Category: Service
Dustin said this business was friendly.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Rochester, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2015
Open on Sundays
Scott did a great job fixing our brakes and troubleshooting 2 other issues

DW
Douglas W.
Rochester, NY
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2015 Category: Service
Douglas said he received excellent service from this business.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Rochester, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2015 Category: Service
Mike said the service was done quickly and there were no issues. It was very convenient.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Rochester, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2015
Efficient and Informative
I was in and out in about 1/2 hour. I thought I only needed 2 tires balanced, but Ed thoughts should check all 4. Good thing because the 2 I thought were ok were out of balance. He gave me a great explanation of why they lost their weights.👍🏻

AH
Angela H.
Rochester, NY
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
close and friendly
and good work