Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

415 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


GM
Gloria M.
Rochester, NY
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2015
Friendly.
They will fix it right.

RR
Ron R.
Rochester, NY
Hyundai Tucson
Verified
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08/27/2015
Best garage!
Love Browncroft Garage and will not take our car anywhere else. They are trustworthy, reliable and honest!

TS
Terry S.
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2015
Clean,courteous, reliable, and honest....
I have been using Browncroft Garage for over 10 yrs. I wouldn't go to anyone else!

MG
Marc G.
Rochester, NY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2015 Category: Service
Marc said he has no complaints about the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SL
Sharon L.
Rochester, NY
Chrysler Town
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2015 Category: Service
Sharon said this business had good timing and availability but she did not expect it to cost as much as it did. After doing some research, the rate she was charged was standard, so she was not upset. She will be a returning customer.
This review was collected via phone interview by Customer Research Inc.

NZ
Nina Z.
Rochester, NY
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2015 Category: Service
Nina said the business gave their attention to her needs, the service is quick and the price was fair.
This review was collected via phone interview by Customer Research Inc.

JW
Jill W.
Rochester, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2015 Category: Service
Jill said she has been going to this business for years and they are accommodating. They know what they are doing and wanted to tell the business to keep up the good work ethic.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
New York
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2015 Category: Service
Christine said she really likes the business.
This review was collected via phone interview by Customer Research Inc.

TI
Tom I.
Rochester, NY
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Tom said the business did a simple process for him and he appreciated it. They were prompt and he would like for them to keep doing what they are doing.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
New York
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Joe said he was very happy with this business.
This review was collected via phone interview by Customer Research Inc.

KW
Ken W.
Henrietta, NY
Volvo S40
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2015 Category: Service
Ken said he is satisfied with the service this business provides him with.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Rochester, NY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
David said the employees at this business were very accommodating.
This review was collected via phone interview by Customer Research Inc.

CD
Chuck D.
Rochester, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Chuck said the service was very good and they were prompt.
This review was collected via phone interview by Customer Research Inc.

SA
Sonja A.
Pittsford, NY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Sonja said she is always pleased with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

CB
Calvin B.
Rochester, NY
Hummer H2
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2015
Browncroft fun
Of course it was expensive, what visit for auto repairs isn't. The difference at Browncroft was the level of customer service and the pleasant communication. The garage has such a great sense of history and community. I just had to take my repair needs there. I was very satisfied with the repair work and level of communication. Friendly group of professionals at Browncroft. It's great to deal directly with the person doing the work.