Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

409 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


EF
Elliott F.
Rochester, NY
Acura RDX
Verified
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05/05/2017
60000 mile tune up
Excellent,reliable service

HM
Heidi M.
Dodge Grand Caravan
Verified
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05/05/2017
Wonderful business!
This garage is wonderful. Customer service and quality of workmanship are exceptional. Prices are fair. Highly recommended!!

MG
Mary G.
Rochester, NY
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Mary said the business was fair, quick, responsive and convenient.
This review was collected via phone interview by Customer Research Inc.

CW
Casey W.
Rochester, NY
Volkswagen Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Casey said they did a great job.
This review was collected via phone interview by Customer Research Inc.

PP
Pat P.
Rochester, NY
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Pat said the service from this business was great but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
New York
Kia Spectra
Verified
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05/05/2017 Category: Service
Scott said he had to get some transmission work done quickly. They went above and beyond. They did it in the requested time and it was a really good experience.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Brockport, NY
Volvo S80
Verified
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05/04/2017
Dan and Scott. They seem to be great guys who are very helpful and explain problems in a way that is understandable.
The guys at Browncroft are personable, friendly and knowledgeable. I have only recently started taking my 1999 Volvo S80 to them. They are able to diagnose and fix problems at reasonable prices. Definitely worth the trip into the city from Brockport.

DM
Debi M.
Rochester, NY
Toyota Prius
Verified
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05/03/2017
Super easy/ very reasonable
Great customer service. No surprises. I have complete confidence in them.

JL
John L.
New York
BMW 328i
Verified
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05/03/2017 Category: Service
John said they did just what he had asked them to do and the vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

HC
Hannah C.
Rochester, NY
Volvo XC70
Verified
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05/03/2017 Category: Service
Hannah said everyone was friendly at the business. She was able to bring her vehicle in on short notice, and they finished quickly.
This review was collected via phone interview by Customer Research Inc.

BV
Bill V.
Rochester, NY
Ford Econoline
Verified
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04/28/2017
Fair play
These guys make me believe I should keep my 12 year old truck a few more years. Always find the problem and fix it right.

CC
Cathy C.
Webster, NY
Hyundai Sonata
Verified
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04/25/2017
Fantastic Service in every way!
Always total service with efficiency, promptness and cost effectiveness. So glad I found Browncroft Garage --- total trust and peace of mind in knowing they will take excellent care of my car!

JT
Jason T.
Rochester, NY
BMW 545i
Verified
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04/23/2017
They welcome new customers in like me myself!!
Scott and their crew about getting your car fixed and their prices are reasonable

DR
Donna R.
Rochester, NY
Toyota Camry
Verified
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04/22/2017
Yet another excellent job
These guys have been keeping my 22-year-old Toyota going for several years now way past its expiration date. Courteous, work done on time for good price, no problems with car afterwards, highly recommend.

NR
Nick R.
Penfield, NY
Volvo S60
Verified
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04/14/2017
My Go-To Garage for Decades
Scott took over from Eric not long ago and I'm glad to say their mastery hasn't skipped a beat. Quality work with honest pricing always. I used to live down the street from Browncroft Garage so going there was easy. I moved out to the burbs over ten years ago and we keep bringing our cars there, and never regret the extra trip.

FB
Frank B.
Webster, NY
Toyota Camry
Verified
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04/11/2017
Professional, knowledgeable, friendly
Scott and his staff are the best. Very accommodating, knowledgeable, and professional

LG
Lisa G.
Rochester, NY
BMW 328i
Verified
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04/11/2017
The best of the best!
Would not go anywhere else! Thank you for all that you do!

SS
Sebastian S.
Rochester, NY
Chevrolet Impala
Verified
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04/11/2017 Category: Service
Sebastian said the business provided very good service, and they were also fast and convenient.
This review was collected via phone interview by Customer Research Inc.

CF
Chuck F.
Rochester, NY
Volvo S70
Verified
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04/08/2017
The very best car service and repair shop, in town !
Once again, having been a customer for many years, I am quickly back out on the road with my vehicle working properly and inspected, for another year.
The experts at Browncroft Garage know cars, are honest and friendly, as well. I highly recommend them to all vehicle owners. I appreciate you guys. Thanks !
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Chuck always a pleasure!!! Thanks for the review.


BM
Bill M.
Rush, NY
Volvo V70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017
friendly and prompt.
great service, price was a bit high
Scott P., Owner from Browncroft Garage, Inc responded on 04/08/2017

Bill-

Thank you for the review. Volvo is not always a cheap brand to maintain. When it comes time to fix the HVAC issue we can look at the possibility of used parts to keep the price down!

Thanks,

Scott