Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

415 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


SS
Staysha S.
Rochester, NY
Toyota Corolla
Verified
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05/10/2017
Excellent people, excellent service!
Service is fast, everyone here is very friendly , professional, and honest!

JP
John K. P.
Pittsford, NY
Subaru Impreza
Verified
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05/09/2017
Sunday hours are definately a big plus- the alternative, the "big box " muffler shops have very poor quality techs , Browncroft are topnotch
I was really very impressed with Edwin`s thoroughness- not only did he fix the existing problem, but spotted some future issues. I am very picky about who works on my car... very please to be dealing with this shop

JB
Juanita B.
Rochester, NY
Mercury Grand Marquis
Verified
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05/08/2017 Category: Service
Juanita said this business was very fast.
This review was collected via phone interview by Customer Research Inc.

TP
Timothy P.
Rochester, ny
GMC Envoy
Verified
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05/06/2017
Fast service and great pricing!!!
I brought my wife's truck in on a Friday. Even though they were completely booked, they found time to squeeze it in the morning. Before noon arrived, I was out the door with new brakes and UNDER the estimate. I appreciate the straightforward service and timely repairs. You have a lifetime customer in me.

T.P.

LL
Liz L.
Rochester, NY
Jeep Compass
Verified
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05/06/2017
Always great, reliable ,and honest service.
I love the people at Browncroft Garage. They are honest and helpful. As someone who doesn't know much about cars, it's hard to trust folks, but everyone who works there gives me background on what I need to know/can do for my car, without pushing me. In other words, they aren't trying to sell up to me every time. I ONLY go here as a result, for EVERYTHING - oil changes, alignment, new windshield wipers, etc. I'll always be a loyal customer.

SB
Stevie B.
New York
Cadillac STS
Verified
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05/06/2017 Category: Service
Stevie said this business has great customer service. They have a comparable price. He is satisfied with their work, and there is not another business like them around.
This review was collected via phone interview by Customer Research Inc.

EF
Elliott F.
Rochester, NY
Acura RDX
Verified
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05/05/2017
60000 mile tune up
Excellent,reliable service

HM
Heidi M.
Dodge Grand Caravan
Verified
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05/05/2017
Wonderful business!
This garage is wonderful. Customer service and quality of workmanship are exceptional. Prices are fair. Highly recommended!!

MG
Mary G.
Rochester, NY
Volkswagen Jetta
Verified
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05/05/2017 Category: Service
Mary said the business was fair, quick, responsive and convenient.
This review was collected via phone interview by Customer Research Inc.

CW
Casey W.
Rochester, NY
Volkswagen Pickup
Verified
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05/05/2017 Category: Service
Casey said they did a great job.
This review was collected via phone interview by Customer Research Inc.

PP
Pat P.
Rochester, NY
Ford Focus
Verified
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05/05/2017 Category: Service
Pat said the service from this business was great but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
New York
Kia Spectra
Verified
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05/05/2017 Category: Service
Scott said he had to get some transmission work done quickly. They went above and beyond. They did it in the requested time and it was a really good experience.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Brockport, NY
Volvo S80
Verified
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05/04/2017
Dan and Scott. They seem to be great guys who are very helpful and explain problems in a way that is understandable.
The guys at Browncroft are personable, friendly and knowledgeable. I have only recently started taking my 1999 Volvo S80 to them. They are able to diagnose and fix problems at reasonable prices. Definitely worth the trip into the city from Brockport.

DM
Debi M.
Rochester, NY
Toyota Prius
Verified
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05/03/2017
Super easy/ very reasonable
Great customer service. No surprises. I have complete confidence in them.

JL
John L.
New York
BMW 328i
Verified
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05/03/2017 Category: Service
John said they did just what he had asked them to do and the vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

HC
Hannah C.
Rochester, NY
Volvo XC70
Verified
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05/03/2017 Category: Service
Hannah said everyone was friendly at the business. She was able to bring her vehicle in on short notice, and they finished quickly.
This review was collected via phone interview by Customer Research Inc.

BV
Bill V.
Rochester, NY
Ford Econoline
Verified
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04/28/2017
Fair play
These guys make me believe I should keep my 12 year old truck a few more years. Always find the problem and fix it right.

CC
Cathy C.
Webster, NY
Hyundai Sonata
Verified
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04/25/2017
Fantastic Service in every way!
Always total service with efficiency, promptness and cost effectiveness. So glad I found Browncroft Garage --- total trust and peace of mind in knowing they will take excellent care of my car!

JT
Jason T.
Rochester, NY
BMW 545i
Verified
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04/23/2017
They welcome new customers in like me myself!!
Scott and their crew about getting your car fixed and their prices are reasonable

DR
Donna R.
Rochester, NY
Toyota Camry
Verified
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04/22/2017
Yet another excellent job
These guys have been keeping my 22-year-old Toyota going for several years now way past its expiration date. Courteous, work done on time for good price, no problems with car afterwards, highly recommend.