Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78
4.8

( 1194 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 4 days ago

Reviews


AP
Anthony P.
Yelm, WA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Anthony said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

KB
Kent B.
Washington
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Kent said that everything went fine. They did a good job and he was very happy with their service. They are professional and got him in quickly.
This review was collected via phone interview by Customer Research Inc.

AH
ARLEIGH H.
Yelm, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Honda Accord maintenance.
They are considerate and take time to explain the problem and what it takes to fix it.

Verified Customer
Yelm, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Honest
Great service

RF
Rose F.
Washington
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Rose said she would recommend this business to anyone, they provide excellent service and take care of their customers.
This review was collected via phone interview by Customer Research Inc.

GC
GARY C.
Roy, WA
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2019
Truck repaired
Truck runs great.

JC
JOHN C.
Yelm, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Good quick service
Good friendly servie

PM
Pat M.
Washington
Chrysler Voyager
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2019 Category: Service
Pat said his vehicle was not fixable but he still had to pay for the repair. However, the employees were very friendly and informative.
This review was collected via phone interview by Customer Research Inc.

MA
MATHEW A.
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Awesome!
Love coming here!!! Quick service. My car had multiple issues & I anticipated them needing it for several days....it was done that night!

Been here multiple times now & have never had a problem.

LS
Leroy S.
Yelm, WA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Leroy said he went to the business for oil change. He waited for 1-1/2 hours for the staff to look for his oil change paperwork but they did not find it. Due to this incident, the business provided his oil change at no charge. He added that the managers are nice guys.
This review was collected via phone interview by Customer Research Inc.

CC
Claudia C.
Yelm, WA
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Claudia said she's used this business for a long time and they have always been good.
This review was collected via phone interview by Customer Research Inc.

CW
CHRIS W.
Yelm, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
The people that work there
Mike is very helpful. They worked on my car even though I was short on money. I was given a temporary fix until I got the money 2 days later.
Dave is the one who worked on my car.
In this day and age it is hard to find honest people to work on your car it is sad to say that there are alot of dishonest people out there.
I really appreciate their honesty and friendly service.

Thank you

CG
Christy G.
Washington
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Christy said the business treated them well, so far, although they have only had the vehicle back for a few days, they were happy and they haven't had any problems.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Yelm, WA
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
John said the staff did what he wanted them to do and they do a good job.
This review was collected via phone interview by Customer Research Inc.

RM
RENA M.
Yelm, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Awesome
I have been a customer since Brown's started.
Although I miss Bella, still it is the best place.
They are amazing. Never over charge, never do unnecessary repairs, and they are still local.
My whole family uses Brown's because they are the best.

BM
BRYAN M.
Roy, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Always honest and nice
As always we took the car in to have them look at it thinking it was one problem, they diagnosed something completely different and saved us $400. I recommend them all the time to anyone that needs service.

BG
Barb G.
Washington
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Barb said they are really good and she loves them. Mike is awesome and he figured out her vehicle brake issue. Their customer service is great. They drove her back and forth until her vehicle was finished. They went above and beyond to help her.
This review was collected via phone interview by Customer Research Inc.

TR
TIM R.
Yelm, WA
Suzuki SX4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2019
Thank you, job well done.
Service of my car was great, I will be back.

EC
ELMER C.
Yelm, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
excellent in all respects
Excellent in all respects. Fast, expert, professional service, as usual

Verified Customer
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
close to my house and provide a ride home and back when I needed it
Wait time was short till had some one helping me. Service needed on SUV was done and had a list of what they did also as to needs in future. Price was less then if had it done at Ford place.