Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1487 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.2068969/5Overall Rating 4.2068969/5Overall Rating 4.2068969/5Overall Rating 4.2068969/5rating 4.2068969
Original
Overall Rating 2.55172/5Overall Rating 2.55172/5rating 2.55172rating 2.55172rating 2.55172
95% Would Recommend
Latest Review about 17 hours ago

Reviews


DV
David V.
Leesburg, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Service staff. Shop staff. And Steve
BooYaaaas!!

Verified Customer
Vienna, VA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Customer Service Review
My service technician was very friendly and knowledgeable. I waited in the dealership for my service which was completed in a reasonable amount of time. Kurt

GF
Gerald F.
Ashburn, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Engine repair
Excellent service and communication throughout warranty covered repair. Would definitely recommend Hyundai and Brown’s Hyundai in particular.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/14/2019

I would like to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Ashburn, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent experience!
Excellent experience!
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/12/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Ranson, WV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Awesome service!
Everyone there is so friendly and the service is fast!
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/12/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

AS
Alison S.
Leesburg, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
So helpful
They told me what needed to be done and looked for coupons for me as it was a lot. That is great service!
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/12/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

ST
Stacy T.
Stephens City, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Great Service
Great Service. I drop my car off early in the morning and pick it up at lunch time! Always ready when when I get there.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/11/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Leesburg, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Excellent service
Service👍👍
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/11/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

MK
Michael K.
Sterling, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great service / Pros
Great
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/09/2019

I wanted to thank you for completing the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

PZ
Paul Z.
Ashburn, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service
Sean is a great serviceman and i keep coming back
Sherman the finance guy is a gentleman
You guys are tops !!
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/09/2019

I wanted to thank you for completing the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Leesburg, VA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Very satisfied with work
I was called and given a description of the repairs needed and the price. I received another call when the work was completed, which was ahead of the promised time.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/09/2019

I wanted to thank you for completing the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

DR
Daniel R.
Boonsboro, MD
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2019 Category: Service
2018
Friendly services personal.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/07/2019

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Herndon, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Great customer service
While there might have been some miscommunication on our last service appointment but the overall service we have received at Brown's Leesburg Hyundai over the past years has been outstanding. I would especially like to thank Shawn Wilt, the Service Manager, for his prompt response in handling this matter. It's service like this that will keep me a current and future customer.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2019 Category: Service
Poor communication/documentation of service requested.
Probably not returning for future service.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/07/2019

Hi this is Shawn Wilt,  I wanted to let you know that I have addressed this issue with the service advisor and the cashier. We do appreciate you taking the time to complete the survey, this is a valuable learning tool when these situations occur.  We understand that the advisor missed documenting an additional concern that was not part of the original appointment.  I do not think that it was intentional in any way, just human error.  We do apologize and in this situation have taken the additional efforts to deliver the car to your house after the repair was completed to reduce the amount of inconvenience. The goal here is to address the concern and learn from the mistake.  I would like to thank you for being a part of this and again as always we do appreciate your business.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

DH
David H.
Leesburg, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Great for Hyundai-required work
I have always had a great experience getting recalls and other general work done on my Sonata. The staff is friendly and the work is done with a high level of skill. A good experience this past visit getting two recalls done, in and out the door in about 90 minutes.

I'd go back for sure.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/04/2019

I would like to thank you for taking the time to complete the survey, we really appreciate it.  There are plans to build a new Hyundai dealership, good things to come in the future.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

Verified Customer
Sterling, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Excellent Service
Informed me of the process. Courteous and responded to calls quickly.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/04/2019

I would like to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

MK
Megan K.
Ashburn, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Excellent and thorough service
Friendly customer service and was able to fix the problems.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/04/2019

I would like to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

LM
Lisa M.
Charles Town, WV
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
The service men are always professional, polite and honest.
Thank you for your service, car runs great again
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/04/2019

I would like to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

DG
Dennis G.
Philomont, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
??
Great service manager

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2019 Category: Service
Don’t know what this means
Disappointed with communication
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/02/2019

I wanted to thank you for your response and feedback.  We are always attempting to provide excellent service and use these surveys as a learning tool when needed.  The service advisor and I have reviewed this repair and spoke about the golden rule of "Under Promissing and Over Delivering".  Again I apologize for any inconvenience and wanted to thank you for your time and business.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 01/04/2019

Thank you

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

DS
Deborah S.
Ashburn, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Staff
They are efficient, professionals, and service is good.
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 12/31/2018

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com

GZ
Gary Z.
Leesburg, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Service
Great service
Shawn W., Service Manager from Brown's Leesburg Hyundai responded on 12/31/2018

I wanted to thank you for taking the time to complete the survey, we really appreciate it.

Shawn Wilt
Service Manager
Browns Leesburg Hyundai
703-443-2220
shawn.wilt@brownscar.com