Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

2439 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.1666658/5Overall Rating 4.1666658/5Overall Rating 4.1666658/5Overall Rating 4.1666658/5rating 4.1666658
Original
Overall Rating 1.95833/5rating 1.95833rating 1.95833rating 1.95833rating 1.95833
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


JB
John B.
Fairfax, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Integrity and exceptional customer care
I have been a Brown's Manassas Hyundai customer for 6 years and have never had a negative experience. Billy Puzon is an exceptional sales person who has handled three leases and consistently demonstrated an interest in my needs. Ken and Crystal have handled all my maintenance visits -- wouldn't deal with anybody else. Altogether a five-star operation.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/16/2019

And great feedback from a 5 star customer.Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

MC
Marjorie C.
Haymarket, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
very pleased
very pleased
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/16/2019

And we are very pleased with your business and feedback.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Gainesville, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Customer service is excellent
Great customer service and timely service. Great buying experience and service experience. Highly recommend.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/16/2019

Thank you for highly recommending us we appreciate your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Manassas, VA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Brown's Manassas Hyundai
Service staff is tops. The waiting room is very nice. I always make an appointment a few days prior for any service performed. Loaner cars are available if you need one.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/15/2019

Well you said it all and we really appreciate that.Thank you for the wonderful feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

EG
Eileen G.
Warrenton, VA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Not too far from home but sure wish we would get a dealership here in Warrenton, VA
Friendly, knowledgeable and didn’t take very long to service😁
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Well we sure are glad you choose to come in and service with us and we appreciate it.Thank you for submitting a review.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

KN
Kenneth N.
Manassas, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Oil Change/Tire Rotation/Key FOB
My first time taking my Hyundai to Brown's Manassas. Very customer service oriented. Parts department even found a coupon that provided a discount on a new key FOB I was having programmed.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Well that's great to hear and Thank you for giving us the opportunity to meet your vehicles service needs.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Sumerduck, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Recall Work
We were very satisfied with the service we received at Brown’s Hyundai.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

And we are very happy to hear that you are satisfied.And we thank you for sharing your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

GP
Gary P.
Nokesville, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
Not blank
Comments are here
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Thank you for taking the time to share your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

MP
Michael P.
Manassas, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Browns Hyundai Manassas
Steve Kim excellent salesman.. Service personnel, polite and professional.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Thats Great to hear we are glad you have enjoyed your experience from sales to service.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Haymarket, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service with Genuine Care
Ken Orr has been wonderful to work with. He has been my Service go to since I purchased my 2017 Santa Fe. No matter what service I schedule, he is always so pleasant, funny and very professional. He is one of the reasons why I continue to come to Brown's Hyundai in Manassas VA. So thank you to Ken and his entire team!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

And Thank you and Ken Thanks you as well we really appreciate your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CF
Chauncey F.
Bristow, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Browns again
The people make the experience always uneventful and service is always explained
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Amazing, Thank you as always for your business and for sharing your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RB
Richard B.
Dumfries, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service department
Great experience very efficient recommend Service department to a friend that also has a hyundai was not happy with service from their dealership.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

Thats Awesome thank you for sharing your feedback and thank you for recommending us to your friend.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TR
Theodore R.
Haymarket, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
very friendly and took care of what I needed done.
Very satisfied with service person!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/14/2019

And we are very satisfied we your feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

BH
Biniam H.
Springfield, VA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent services.
Friendly and efficient personnel.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/11/2019

And friendly feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Clifton, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
battery price way too high
liked everything at Brown's since buying car 4 years ago there.

BUTR, was shocked when told we needed a new battery - after less than 40K miles. And then the price - around $350 for a new battery. TOO much!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/11/2019

We certainly understand,and I'm glad we had the time to talk about it.Thank you for submitting a review and sharing your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

AS
Anthony S.
Triangle, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
First visit
Went smoothly and quickly.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/11/2019

Well we are happy to hear you first visit went smoothly,we hope to see you for a second visit.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

EM
Ellen M.
Haymarket, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great service!
Service performed promptly and efficiently.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/09/2019

Thank you.We appreciate your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

DH
Douglas H.
Woodbridge, VA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Awesome customer service
You guys are way better than the one in Woodbridge!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/08/2019

We appreciate the compliment and we are glad you chose to service with us and we hope to see you in the future.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Woodbridge, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Taking care of me and my vehicle
Thank you very much for all great things you did to me and Mike you did deal with me as a family member
Much appreciated
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/08/2019

We wouldn't have it any other way and we couldn't be happier that we could help.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

JM
James M.
Manassas, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Staff and Service
Always great service and Tom is especially customer oriented and resolved my concerns.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 01/08/2019

Tom and myself both appreciate you wonderful feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422