Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2075 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.05/5Overall Rating 4.05/5Overall Rating 4.05/5Overall Rating 4.05/5rating 4.05
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


AE
Albert E.
Bristow, VA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great Service
I took @018 Sonata in for an oil change and the Service staff was was awesome!! They welcomed me right away and, and checked me in less than a minute. Before I knew it the change was completed and they had washed my car for me. Every one there had done a fantastic job!! Thank you for a wonderful experience!!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/16/2018

We really appreciate your overwhelming and very kind feedback,we appreciate your time and business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

DJ
Daniel J.
Manassas, VA
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Simplicity and Great Customer Service
Easy to make appointments on line. However, most importantly Brown's customer service. I've never experienced any surprises when it comes to servicing my vehicle. If there is an unexpected issue (which happens occasionally) the service department will give me a call, explain the issue and will let me know if it needs to be done right away or hold off until next time. I appreciate the straight forwardness from team that services my vehicle.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/16/2018

Very Valuable feedback and we appreciate it.Thank you for your time and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CM
Carl M.
Manassas, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
efficient, polite. competent, convenient
You meet all my car needs.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/14/2018

Wonderfu,l Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

HB
Hazel B.
Falls Church, VA
2011 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Wonderful people and service.
People are curtious, friendly and knowledgeable.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/14/2018

Thank you for your feedback as well as your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TP
Talsibhai P.
Warrenton, VA
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Bad Car brand
Not good car
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/13/2018

Thank you for taking the time to share your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

MW
Mallory W.
Manassas, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
A+
Staff is very friendly and efficient; they explain things well and have great service.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/13/2018

A+ service for A+ customers,Thank you for taking the time to submit a review and share your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Manassas, VA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
Great service, some procedures need updating
Service is always wonderful! More responsible use of paper, say using e-signature instead of signing two one-sided packets of paper, would bring them into the 21st century conservation realm.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Very valuable feedback and I will be sharing it with the decision makers.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

GG
Guy G.
Manassas, VA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Service Dept and Sales Staff
Always a pleasure.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

FJ
Frank J.
Manassas, VA
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service
Fixed it right the first time
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Thank you for sharing your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CW
Cheryl W.
Manassas, VA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
...
no comment
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Thank you for sharing your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

JM
James M.
Manassas, VA
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Outstanding Customer Service Agents
I always get great service when I bring my vehicles in but when this time Tom went out his way to help me and it was greatly appreciated. Keep up the great work!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

And outstanding customers.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TH
Thomas H.
Woodbridge, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service I was never treated this way before.
They took me the right way I have never seen service for Hyundai Elantra before.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

And that is the way your service experience should be.Thank you for taking the time to submit a review.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Clifton, VA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Recall Service
I was in and out in 25 minutes with all my questions and needs met.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Great feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

DZ
Donald Z.
Warrenton, VA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
Service staff particularly Ken.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

Wonderful feedback Thank you and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Manassas, VA
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Excellent Service
Always a good experience at Browns. Highly recommend.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/12/2018

And Excellent customers.Thank you for sharing your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Gainesville, VA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great customer service
Fast and efficient service
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/10/2018

Thank you for taking the time to share your feedback and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

LT
Lennin T.
Montgomery Village, MD
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Best customer service
I just want to say the guys who took care of me on that day were amazing!!!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/10/2018

Thank you for taking the time to share your feedback and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Haymarket, VA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
My car was fixed promptly after it was dropped off.
My car was fixed promptly after it was dropped off by the tow truck.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/09/2018

We appreciate your feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TT
Tiffani T.
Manassas, VA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Excellent customer service!
I always have a pleasant visit when I bring my car to Brown’s Hyundai of Manassas for service. Great customer service. I am so pleased with my decision to buy from this dealership.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/09/2018

We appreciate your feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

LH
Lynn H.
Haymarket, VA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Excellent Service
Brown's Manassas Hyundai offers the best service in the area. Highly recommend for any Hyundai owners. I just had the 100,000 mile tuneup and service and they said the car was in perfect condition. Thanks to Brown's Manassas for keeping my car in working order.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 07/08/2018

Absolutely wonderful feedback and we appreciate that you took the time to share it with us.We appreciate your time and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422