I used to work there (20 years ago), so I do know what goes down for sales. And I've always been treated well.
Service has been spectacular, frankly. Clary Care is excellent. In a pinch, A driver has taken us where we needed to go, picked us up, etc. Sometimes the logistics has been a challenge, but they've never missed a beat.
I've never experienced any surprises. Honestly and candidly, the service department is a well oiled machine and has grown up significantly through the years.
I then asked to speak to the next higher up. A fellow by the name of Darren Weber. He is, I believe a manager...?.. I told him the same story to him and like a BOSS he said,” he will take care of everything”. the problem is is that he didn’t. He left me a message saying I was on a waiting list for a i but I would get the next available one and that he would get back to me first thing in the morning.. Keep in mind I can’t drive my shrapnel shooting subaru for the next 5 days because they have yet to order the parts.
My intuition was telling me that I was in the middle of recieving the brush off. The next morning came and went and around 2:30 I decided to call the rental car company (that they use) to see if in fact there was anything available. sure enough the lady on the phone informed me there was. I KNEW IT! I then called Daren two more times to try and find out why he gave me the big blow off. No answer and no return call.
At this time I was at the end of my proverbial rope. Filled with frustration I decided to go to the head honcho, the big dog general manager Martin Southwick. So I call Bud Clary and asked to be transferend to him. There was a 3 to 4 minute hold then the receptionist got on and informed me he was in a meeting. At the same time I was recieving a call from the dealership (someone doesn’t want the GM to know he’s not doing his job) it was a gentilmen named Matt.
Matt said Daren just wanted me to know there still wasn't any loaner cars or rentals available. I told him I just got off the phone w the car rental girl and there were cars available. There was a pause............the pause was then followed by a,”I’m just the messenger” I told him to just transfer me to the Martin Weber GM. I left him a voice mail telling him my epic story....... still waiting to hear back from him
I ended up calling Dick Hannah subaru in Vancouver where the service manger Zach scheduled my recall repair and offered me a loaner car that I could have as long as the repair took.
That’s how it’s do!
I do apologize about the lack of continuity with the quality of service. It will be resolved and it will be definitely better.
Bud Clary Autogroup
I am sorry about the confusion on our side with the bill but I am glad we could get it resolved for you. Thank you again for your patience.
Bud Clary Autogroup