Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

254 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
79% Business Response
Latest Review 7 days ago

Reviews


JG
Joseph G.
Texas
Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said he still had water in his engine and the same stalling problem came back 3 days after he got his vehicle back. He doesn't think they did any work that he paid them for and he had to get a rental for 9 days so he ended up just taking it somewhere else. They did not call him, he had to call them and they told him to bring it back in on a Saturday but he could not do that. He will not recommend this facility because of this entire experience.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Joseph said what he paid for did not get done. He paid them $1,500 and three days later, the same problem recurred. He called them and was told they could fix the vehicle but he had to get a rental. He previously paid $500 for a rental and did not want to do this again. They told him there were no refunds. He took the vehicle to his regular facility. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/06/2015

I am sorry you are having trouble with your vehicle,  our service manager explained to you that you need to bring the vehicle back to us and even offered to send a wrecker so that we could honor our warranty.  
   

Bobby D. from Buddy Doyles Car Clinic LLC responded on 08/18/2015

Well the truth is, He never brought his vehicle back for us to recheck his vehicle.  So our hands were tied.  We even offered to have it towed back to our shop free of charge.


AF
Allen F.
Houston, TX
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Spoke with Raymond. He said he is satisfied with everything that he got done and will be back.
This review was collected via phone interview by Customer Research Inc.

MS
Maxie S.
Houston, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Maxie said the staff treated him nice. They were courteous, and showed him what was wrong.
This review was collected via phone interview by Customer Research Inc.

JR
Joseph R.
Houston, TX
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Joseph said he gets excellent service. They are prompt. He says keep up the great work.
This review was collected via phone interview by Customer Research Inc.

DB
Debbie B.
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
The people and service was great
Good place to have repairs done

MW
Mary W.
Houston, TX
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Mary said she was very pleased with the service. They took their time and it was just awesome.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Houston, TX
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
James said the staff are real good with their work, they're friendly and they communicate to make sure their customers are taken care of.
This review was collected via phone interview by Customer Research Inc.

AV
Aurelio V.
Houston, TX
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Aurelio said there have never been any issues with the business. They have always done a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Houston, TX
Toyota Venza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/02/2018
Great family shop
Thank you
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/03/2018

Rex ,
We appreciate your business.
Please keep me informed of the recent transmission issue.

Thanks,

Rick Doyle
713-672-9474

ML
M P L.
Houston, TX
Cadillac Eldorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
M P said he is pleased with the business's services.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

M P,

We appreciate your business and looking forward to helping any future needs you may have.

Thanks,

Rick Doyle
713-672-9474


GB
Gary B.
Texas
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Gary said the staff took good care of him and kept in contact with him. They even left him a nice note when he went to pick up his vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Gary ,

We appreciate your business.
Please let us know how we can serve you in the future.

Thanks,

Rick Doyle
713-672-9474

KR
Kathy M R.
Houston, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Aways have done good job.
Great services & great staffing. Staffing very nice & very pleasant too work with
. Keep you posted on what's going on with your vehicle let you know. I was very please. Thanks
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Kathy ,
We appreciate your business and hope to serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

RS
Richard S.
Houston, TX
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Richard said the staff were very nice and did a good job.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Richard ,
We appreciate your business and the good words.
We hope we can serve ant future needs you may have.

Thanks,

Rick Doyle
713-672-9474

TD
Thaddeus D.
Seabrook, TX
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Thaddeus said the staff took care of every thing. It went by smoothly and quickly.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Thaddeus ,
We appreciate your business.
Please let us know how we and help you in the future.

Thanks,

Rick Doyle
713-672-9474

MH
Mary H.
Houston, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Mary said that the place is wonderful, she liked their professionalism and attention to detail.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Mary ,
We appreciate your business.
We hope we can serve any future needs you may have.

Thanks,

Rick Doyle
713-672-9474

RS
Robert S.
Humble, TX
Cadillac ATS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Robert said he had no problems with the business.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 09/02/2018

Robert,
We appreciate your business.


Rick Doyle
713-672-9474


DW
David W.
Cleveland, TX
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
David said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

David ,
We appreaciate you business and good feedback.

Please let you know how we can serve you in the future.

Thanks,

Rick Doyle
713-672-9474

AM
Anastacio M.
Texas
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Anastacio said that he has and will continue to recommend this business.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Anastacio,
We appraciate your business and good feedback.

Please set us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474

EB
Elbert B.
Houston, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Elbert said the staff gave him excellent service.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Elebert ,
We appreaciate your business.
Please let us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474

DP
Debra P.
Houston, TX
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Debra said she was very pleased with what she got and what happened with her vehicle. She is always pleased when she brings her vehicle in.
This review was collected via phone interview by Customer Research Inc.
Rick D. from Buddy Doyles Car Clinic LLC responded on 08/13/2018

Debra,
We appreciate your business and your positive feedback.

Please let us know how we may serve you in the future.

Thanks,

Rick Doyle
713-672-9474