Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

710 Reviews

94% Would Recommend
Latest Review 4 days ago

Reviews


MH
Mike H.
Garden Grove, CA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Mike said that the business gets the work done. They go above and beyond and they are friendly and honest. His whole family goes to the facility for service.
This review was collected via phone interview by Customer Research Inc.

AB
Ashton B.
Garden Grove, CA
Ford Thunderbird
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/24/2017 Category: Service
Ashton said he didn't like their service. He stated he felt they overcharged for the fuel pump and the work they did. The staff tried to up-sell him on things he didn't need and their pricing was outrageous. Their technician was extremely rude and said a lot of things he didn't approve of. His vehicle still isn't running properly.
This review was collected via phone interview by Customer Research Inc.
BUDDY H. from Buddy's Auto Repair responded on 11/09/2017

MR. ASHTON, I`M SORRY THAT YOU HAD A BAD EXPERIENCE AT BUDDYS AUTO REPAIR.  IN 40 YEARS OF BUSINESS, IT HAS ALWAYS BEEN MY STANDARD TO INSURE ALL CLIENTS ARE TREATED PROFFESIONALY AND WITH RESPECT. AS FAR AS MY , AS YOU STATED, OVER CHARGING. MY LABOR RATE IS $98.50 AND HOUR. THE OTHER DAY I WAS AT THE FORD DEALERSHIP AND THERE LABOR RATE IS $150.00 PER HOUR. MY LABOR CHARGES ARE VERY FAIR AND COMPETITIVE. ABOUT YOUR UPSALE CONCERN: WE RECOMMEND CERTAIN SERVICES WITH CERTAIN ISSUES. NOT ONLY TO PROTECT YOU BUT TO PROTECT US. IF WE DO NOT RECOMMEND WHAT`S NECESSARY AND IF AN ISSUE OCCURS I`M TO BLAME, I`M THE PROFFESIONAL, UNLIKE THE INDIVIDUAL WHO TRIED TO REPAIR YOUR CAR PRIOR TO US. I`M SORRY IF MY TECHNICIAN WAS RUDE TO YOU. THIS IS NOT ACCEPTABLE AND I`VE DISCUSSED WITH HIM THAT I HAVE ZERO TOLERANCE IN THAT AREA! FOR THIS YOU HAVE MY SINCEREST APOLOGY.

Buddy Hamblin
Owner
714-539-9175
BUDDYSNAPACENTER@AOL.COM

AB
Albert B.
Fullerton, CA
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017 Category: Service
Albert said this business is the best.
This review was collected via phone interview by Customer Research Inc.

JM
JERRY M.
Blue Jay, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2017
Brakes
I was having trouble with the brakes on my car. Buddy and his staff worked on the brakes and found the issue and corrected it. I have been dealing with Buddy for over 40 years and travel over 80 miles to get outstanding vehicle maintenance.

TL
TERRI L.
Anaheim, CA
Mercedes-Benz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
1972 MBZ CV
Fast & correct service on classic car.

RF
Rhonda F.
Santa Ana, CA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Rhonda said the business was friendly and everything about the experience was good.
This review was collected via phone interview by Customer Research Inc.

JL
Johnny L.
Anaheim, CA
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Johnny said Buddy is the nicest mechanic he has ever known. The business did a perfect job with no flaws. They told him what they needed to do and what it would cost him. He is a very happy customer. The people are very nice and it is the best place to take his vehicles.
This review was collected via phone interview by Customer Research Inc.

AA
Alicia A.
California
Kia Sephia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Alicia said she has no complaints with this business.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Garden Grove, CA
Chevrolet Camaro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2017 Category: Service
Dan said this business was not able to repair the vehicle but he still had to pay the bill.
This review was collected via phone interview by Customer Research Inc.
BUDDY H. from Buddy's Auto Repair responded on 09/19/2017

I`M SORRY YOU ARE NOT SATISFIED. PLEASE LET ME CORRECT YOUR REVIEW. WE SPENT THREE HOURS ISOLATING YOUR ISSUE. AFTER DIAGNOSIS WAS COMPLETE, YOU ELECTD NOT TO REPAIR. IT IS BECAUSE YOU DECLINED REPAIRS WE DID NOT COMPLETE. NOT BECAUSE WE WERE NOT ABLE TO REPAIR! I GENERALY CREDIT SOME OR MOST OF THE DIAGNOSTICS TOWARD THE REPAIRS WHEN APPLICABLE. FYI.

REGARDS, BUDDY HAMBLIN--OWNER

Buddy Hamblin
Owner
714-539-9175
BUDDYSNAPACENTER@AOL.COM

SW
Shadow W.
Garden Grove, CA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Shadow said they worked with her budget.
This review was collected via phone interview by Customer Research Inc.

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Sam O.
Long Beach, CA
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Spoke with Selina. She said the staff was good.
This review was collected via phone interview by Customer Research Inc.

AV
Ann V.
Westminster, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Ann said the business was wonderful. They were very informative, and she was comfortable with the staff.
This review was collected via phone interview by Customer Research Inc.

SA
Susan A.
Anaheim, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Susan said the service is very good. The experience was excellent. There was quite a bit wrong with the vehicle. The auto club took care of the rental. The technicians got her vehicle up and running.
This review was collected via phone interview by Customer Research Inc.

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Sauiluma S.
Sun City, CA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Sauiluma said the staff was very professional and the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JS
JASON S.
Garden Grove, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017
Great place for Great care!
From Buddy all the way down you are given great prices and great automotive care. Respect and on time repairs!

AB
Arturo B.
Westminster, CA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2017 Category: Service
Arturo said this business was friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

ID
Ian D.
Huntington Beach, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Ian said the employee that helped him from this business was helpful and he made things easy.
This review was collected via phone interview by Customer Research Inc.

EM
Esteban M.
Hayward, CA
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
Esteban said this business missed some of the important diagnostics.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN/BARBARA G.
Garden Grove, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2017
Two Priuses (Prii?) done in as many days. Great service!
I really trust these guys with my cars. They know what they're doing and don't recommend anything that doesn't need to be done, and let you know when work needs to be done.

JL
Jeri L.
Garden Grove, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Jeri said she appreciated the service from this business. Buddy and Eddy went above and beyond.
This review was collected via phone interview by Customer Research Inc.