Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
4.7

( 1584 Reviews )

ReScore Reviews™ (8)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
94% Would Recommend
Latest Review about 24 hours ago

Reviews


DC
Donna C.
Bridgeport, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Service
Went I to have snow tires put on and oil change. Told me it would be awhile but it was only an hour or less.
DANIEL J B. from Burdick Hyundai responded on 11/20/2019

Thank you!


Verified Customer
Syracuse, NY
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Service
always glad to have my car serviced at Burdick.
DANIEL J B. from Burdick Hyundai responded on 11/20/2019

Thank you!


WC
William C.
Oswego, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
All ready for winter
4 new snow tires, mounted and balanced, oil change, new wiper blades and the Hyundai multi-point inspection all for less than the cost of 4 new tires at other places in our area. Bill Reichert is tops at what he does. I can say he is a straight shooter and tells it like it is. All the above work took an hour, plus a visit from Tim B. our salesperson ( he always goes above and beyond to make sure everything is going OK). It's a very good feeling that the entire staff at Burdick Hyundai makes us feel like family and NOT a number or a dollar sign, and they have the best FREE coffee.
DANIEL J B. from Burdick Hyundai responded on 11/18/2019

Thank you!


DF
Debra F.
Liverpool, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
My Hyundai
Nice friendly place!
DANIEL J B. from Burdick Hyundai responded on 11/12/2019

Thank you!


MB
Marek B.
Baldwinsville, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/08/2019 Category: Service
Service too slow
Made an appointment for rear brakes to be installed after receiving a phone call they only looked at my brakes it took over six hours for a simple rear brake job, I felt that was totally unacceptable
WILLIAM R. from Burdick Hyundai responded on 11/11/2019

IM SORRY THIS TOOK TOO LONG FOR YOU. PLEASE CONTACT ME TO CHECK FOR THE BRAKE SQUEEK. THANK YOU

william reichert

service manager

burdick hyundai

3154527000

hyundaiservice@burdickcars.com

 


DR
Diane R.
North Syracuse, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
service
service is great!!!
DANIEL J B. from Burdick Hyundai responded on 11/06/2019

Thank you!


ME
Mary E.
Syracuse, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Service
Service was great All service requests were done in a timely manner. RAY was very pleasant and professional. He is a great asset to your dealership.
DANIEL J B. from Burdick Hyundai responded on 11/01/2019

Thank you!


JW
Johanne W.
Cicero, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Reliable and honest
Always great service. Bill is the service rep I deal with and he is awesome. Keeps me updated on what is needed (and not needed). Service is fast. Always feel special from when I pull in to when I leave. All Burdick employees make you feel welcome everyone greets you from the cleaning lady, sales people, and even the manager if he is going by, and of course the lady at the checkout window too.
DANIEL J B. from Burdick Hyundai responded on 10/30/2019

Thank you!


PC
Phillip C.
Marietta, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Great people!!
Service people who care and treat you with respect.
DANIEL J B. from Burdick Hyundai responded on 10/30/2019

Thank you!


Verified Customer
Cortland, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Friendly & Prompt Service!
I appreciate the timely and expert service I always receive. We live far enough away that it’s easier for us to stay in the waiting area than to make 2 trips. The waiting area in clean and comfortable and we’ve always had speedy service.
DANIEL J B. from Burdick Hyundai responded on 10/30/2019

Thank you!


MK
Michael K.
Liverpool, NY
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Excellent service as always
The guys are great and ensure I am in and out quick. Definitely recommend their service department.
DANIEL J B. from Burdick Hyundai responded on 10/30/2019

Thank you!


JD
John D.
Syracuse, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
5 star service
Bill and Ray are the best. Thanks guys.
DANIEL J B. from Burdick Hyundai responded on 10/25/2019

Thank you!


SU
Sherri U.
Sherrill, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Good Service
Friendly helpful quick
DANIEL J B. from Burdick Hyundai responded on 10/25/2019

Thank you!


JP
James P.
Phoenix, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Burdick Hyundai Service
Great service, fast service. Did what I wanted.

RH
Rosemary H.
Liverpool, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019 Category: Service
Great service
I was greeted by a very nice gentleman. Very friendly.
Enjoyed my waiting time in the waiting room.
Oil change and check up was less than an hour.
Great experience.
DANIEL J B. from Burdick Hyundai responded on 10/21/2019

Thank you!


MM
Margo M.
Liverpool, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Oil change
Everyone is courteous and smiling.
DANIEL J B. from Burdick Hyundai responded on 10/18/2019

Thank you. Nice to see you.


RL
Richard L.
Fair Haven, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Quick response
I needed an emergency service and received exactly what I needed.

Verified Customer
Baldwinsville, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Tim Brauchle
Tim makes this dealership GREAT
DANIEL J B. from Burdick Hyundai responded on 10/18/2019

Thanks. We love Tim too!


RD
Robert D.
Liverpool, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great service
The service dept went out of there way to take care of the problem. Expedited the part overnight and had the problem fix the next day.

DR
David R.
Liverpool, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
No surprises
All went as anticipated.