John said he rated the overall experience with the business a 4, because there is a parts issue. He has not spoken with a representative, however he does plan on calling the business at his earliest convenience. On the invoice, it shows they ordered a part, but they never said anything regarding the ordered part. At this time, the quality of the repair service is yet to be determined, because there is 1 more thing they need to complete with the ordered sensor part. The person, who prepared his estimate, performed a pretty good job. The way he was treated by the personnel was fine. He was not completely satisfied with the shop's communication, because they should have given him a status update after a couple of hours. Also the business could serve him better by making sure they list all of the different repair services on the invoice. He was advised they completed a tire rotation, but the invoice doesn't list the tire rotation as being a completed service at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
