Michael said the hatchback glass had broken and was replaced. They vacuumed some of the glass from the interior of the vehicle but not all of it. They did not wash the vehicle. It was chintzy. It is low brow for the Cadillac image. The service advisor told him to get the vehicle washed himself to see if there are nicks, dings and scratches which need to be repaired. It would mean filing a second claim with his insurance instead of a single claim. He spent over $700.00 having the glass replaced on a $75,000.00 vehicle. The least they could do is wash it. He has had good experiences with them in the past but this was a souring experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
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