So sorry for the confusion. As we go into our busy season, it becomes a challenge to satisfy every customer, every time, although we strive to do our very best. With 20 or more cars dropped off at night for tire work the next day, in addition to the walk-in customers, the challenge becomes greater. We apologize for any inconvenience this caused you.
Sorry for the confusion you experienced on your last visit. Thanksgiving week is our busiest week of the year and sometimes our days get hectic.
Your tires were ordered on Nov 23 and at that time Jason recalled that wiper blades were mentioned. As a result they were entered onto the work order along with your tires. Unfortunatley we did not know that you purchased wiper blades somewhere else. It is not uncommon for the tech to put old blades in the service office since our wiper blade vendor delivers new blades and often takes old blades for credit.
The problem with the tire happened when my brother noticed a flaw in one of the new tires. We were able to replace that tire on Saturday, Nov. 26 when your son came in for the installation.
As for the confusion in payment, my brother was not aware that you had prepaid with Jason prior to Saturday. This is not a common practice for us. We always hold payment until the work is completed.
I can assure you that there was nothing dishonset about the wiper blade replacement. We have been in business for 75 years and are proud of our reputation as you can see from the many positive reviews we receive.
Again, I apologize for any confusion you experienced.
We are very sorry to receive this. A response letter will be mailed.
Melissa, Very sorry to hear of your concerns. After talking with Butch and Ricky, my servce manager, they indicated that they both had conversations with Matt and he seemed satisfied with everything. Matt preferred Michelin tires which were not the option we had in stock so he was willing to wait one day. For more details on the safety check, which covers many of the issues on maintenance checks, I encourage you to call and talk to Butch since he has more details on the vehicle. We do not want you to be disappointed and will do what we can to resolve your concerns. We always encourage customers to make a phone call for more specific information.
Jack, The labor charge actually applies to the replacement of the tensioner that you provided, listed on the line below the labor charge. The fittings were greased at no charge.
The noise may be coming from the rotors which I was told were not replaced because they looked new. We installed ceramic brake pads as you requested which tend to reduce noise.
Please call and speak to Ricky, our service manager, if you have any additional questions.
We would certainly like to address this. Feel free to bring it in to have the wheels rebalanced. Mornings are best this time of year.
We apologize for any inconvenience.
Sorry for the delayed response to your comments. It is common practice to check all air pressure when a car comes into the shop, even though it was not documented. Had there been any noticable damage to the tires, it would have been noted. I apologize for any confusion. I also noticed that the above issues were addressed at no charge to you. Hope all is well with your vehicle and we certainly hope to see you again in the future.
Thank you for the response.
We understand your frustration. November was by far the busiest month we have seen in years. Every day we took in more cars than we could handle. Every day we worked on cars far past our closing time. We heard from other garages that they experienced the same. Still that is no excuse for not servicing your car. We apologize to you and all that were turned away. If you can print this response bring it in for a free oil change the next time you need one. We sincerely apologize.
Thank you for commenting. We pride ourselves on good service so we hope to see you again when needed.
Very sorry to hear this. I left you a phone message asking that we see the car again to resolve the problem. We always want to know if a repair does not meet expectations, and given the opportunity to correct it before a review is published. We valvue our reputation for good customer service. Please call us at your convenience.
Janice, so sorry to hear this. I will be in touch so we can make arrangements to re-check the alignment. Janine Calabro
Joe Stockhausen: Tire Light On ; License plate light on ; Dash says 1600 Miles until next service? (Just there 11-25)