Reviews
DV
Dwain V.
Phoenix, AZ
2009 Hyundai Accent
Verified Customer
CUSTOMER SERVICE
The customer service is outstanding, Mr. Rick Williams is the Standard of excellence when it comes to making sure that the customers car is well taken care of. His courteous, respectful ,knowledgeable manner speaks volumes about himself and who he represents, and he makes sure that his customers have the best reliable job done.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/14/2018
Hi Dwain,
Thank you for your candid review of your experiences with our department.
We appreciate you taking the time and sharing the rapport you and Rick have built over time.
Thank you again for your business.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Verified Customer
Sonata service
Always fast, courteous service!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/14/2018
Thank you for your review.
We appreciate your business.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
RD
Richard D.
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
Service representative Richard is great!
I recently came into the Camelback location without an appointment after popping my tire unexpectedly. I’ve come to rely on Richard in your service department since we purchased our Hyundai for all my service appointments. He didn’t let me down! Richard got me right in and set up an Uber ride for my wife and flawlessly. This was early in the morning people coming in for their scheduled appointments but Richard took time to make sure we were taken care of. He is a great asset for your team and cares about taking care of his customers. Wouldn’t consider seeing anyone else now. Richard is personable, has a good sense of humor and I know I’ll be taken care of!! Thanks again Richard!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/13/2018
Hi Richard,
Thank you so much for sharing your experience.
I'll make sure Rickey sees this. We appreciate your business!
Happy holidays.
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
MM
Michael M.
Mesa, AZ
2017 Hyundai Santa Fe S
Verified Customer
Service is above par
The technician Chris Peralta is one of the best mechanics I've ever met I've been in the automobile business for 50 years he is top-notch the service writer Ricky Williams is also great always Pleasant with me and my dad and family everytime I see missed Esposito he remembers me and my dad and also miss the Santos in finance had a long conversation with me on Saturday really cool kid
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Hi Michael,
Thank you for your review. Chris and our entire team are amazing.
We're lucky to have them in place.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
PA
Peter A.
Phoenix, AZ
2018 Hyundai Kona
Verified Customer
Service Department is Excellent
Christian and Ira in Service are attentive and ensure that your vehicle is taken care of very well.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Hi Peter,
Thank you for taking the time to provide feedback.
Glad to hear no lights have returned. Please feel free to reach to Christian or myself should you need any additional assistance.
Also, I verified only your email address is in use with our system.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
DS
Dana S.
Mesa, AZ
2015 Hyundai Sonata
Verified Customer
Great advisors
Wonderful product
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for your review Dana.
We appreciate you coming in.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
JM
John M.
Phoenix, AZ
2007 Hyundai Accent
Verified Customer
Repair
Job weir done
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for sharing your experience John.
We appreciate you stopping in and hope to see you for future visits.
Have a great week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
JT
Joel And T.
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
mrs thompson
Pedro Gonzales is one the best customer services rep I have seen in a very long time he has a smile every time i come for service he listen to what your needs are very professional, courteous, & puts 100% of himself into the customers needs. There need to be more people like him. He just a natural on how to treat people.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for taking the time to share your experience with Pedro and our business.
We appreciate the kind words and hope to see you in for future visits.
Have a wonderful week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
Verified Customer
Peoria, AZ
2018 Hyundai Elantra
Verified Customer
Service
Upon arrival, the staff was already there ready to service my car. The service side is never an issue for me and I really enjoy that as dealerships are not always a fun place to spend your day.
What I dislike is the excessive amount of ways and times the sales reps try to reach out. Whether it's calling 5x's, texting multiple times, or even emailing many times a DAY! I don't know how they can get away with the excessive amount of attempts that they can try in order to get ahold of you. They are way to beyond pushy even if it means calling you and taking away time from YOUR work day! Absolutely CAN NOT stand the excessive amount of phone calls, emails, and texts I get to purchase a car! Mind you I own a brand new 2018 ELANTRA that I bought from this location!
What I dislike is the excessive amount of ways and times the sales reps try to reach out. Whether it's calling 5x's, texting multiple times, or even emailing many times a DAY! I don't know how they can get away with the excessive amount of attempts that they can try in order to get ahold of you. They are way to beyond pushy even if it means calling you and taking away time from YOUR work day! Absolutely CAN NOT stand the excessive amount of phone calls, emails, and texts I get to purchase a car! Mind you I own a brand new 2018 ELANTRA that I bought from this location!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
We're sorry about the aggressive nature in which our sales staff has been contacting you.
I've shared this review with our staff and sales managers.
Once again my apologies on behalf of our dealership.
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
Verified Customer
Sun City, AZ
2013 Hyundai Sonata Hyb
Verified Customer
Phil
The service is top notch.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Always a pleasure to have you in!
Have a great week.
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
SG
Scott G.
Scottsdale, AZ
2016 Hyundai Tucson
Verified Customer
2016 Hyundai Tucson service
I came in to have my Tucson checked out after a considerable loss of power. Christian was extremely helpful and after answering a few questions about what was happening with my car he said he would have the techs check it out and update me asap. A short time later that day he let me know that the turbo was in need of replacement and was requesting a new motor as well which was covered under the factory warranty. At first I assumed this would take a couple of weeks but they managed to turn it around good as new within a week. They never gave me a hard time about the warranty covering the costs and Christian called me at least two times over the week to give me a status update. I had to stop by to grab things out of my car half way through the service and everyone there was extremely helpful getting me access to my car. Thank you Camelback Hyundai!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Hi Scott,
Thank you for taking the time to share how your experience went.
Glad we could make it as painless as possible.
Have a great week. I'll make sure to share this with Christian.
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
Verified Customer
Phoenix, AZ
2014 Hyundai Accent
Verified Customer
Satisfied customer
I always receive great service
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for your five star review.
We appreciate your business.
Have a great week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
Verified Customer
Tolleson, AZ
2012 Hyundai Elantra
Verified Customer
Great service
My advisor is very detail orientated and helpful
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for your review!
Glad we could be of assistance.
Have a wonderful week.
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
AD
Antonio D.
Phoenix, AZ
2015 Hyundai Genesis
Verified Customer
oil change
Great service
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thanks for stopping in Antonio.
We appreciate your business.
Have a great week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
LH
Linda H.
Phoenix, AZ
2013 Hyundai Elantra
Verified Customer
Great services
Rick in the service department always goes Beyond to help you. The mechanics do an excellent job I would recommend anybody to this dealership
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Hi Linda,
Thank you again for your loyalty. Rick always appreciates the kind words.
Have a safe and wonderful holiday season!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
MM
Michael M.
Mesa, AZ
2017 Hyundai Tucson
Verified Customer
Great service!
As dealerships go, I’m happy with my purchase at this dealership, in that I got a lot of car for the money. They have been excellent with follow up purchase with cards of appreciation, flyers or events and services, mailers for notifications, emails for reminders and communications, phone calls to make sure everything is good, easy scheduling online or phone for services, car runs great, they offer free multipoint inspections checking just about everything every time, and a free wash too! Always feel like my car is kept new with all this and more!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for taking the time to share your experience Michael.
We appreciate your continued loyalty and hope to see you in for future visits.
Please let us know if there is anything additional we can do for you.
Have a wonderful week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
RS
Randy S.
Phoenix, AZ
2009 Hyundai Santa Fe
Verified Customer
Great customer service
Nice people who give great customer service.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for your review Randy.
We appreciate you stopping in.
Happy Holidays!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
WC
Wanda C.
Phoenix, AZ
2018 Hyundai Sonata
Verified Customer
Best place ever!
Best service! Best place to but a car!!!
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you Wanda!
We look forward to seeing you in again soon.
Have a great week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
CS
Chris S.
Scottsdale, AZ
2013 Hyundai Veloster
Verified Customer
Christan the service advisor
None additional
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for your review Chris.
We appreciate you coming in!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/
JB
Jesse B.
Phoenix, AZ
2018 Hyundai Elantra
Verified Customer
Great Service!
Went in for an oil change and a few estimates came out with all the little things taken care of.
Recommended
IRA W., Service Director from Camelback Hyundai responded on 12/11/2018
Thank you for the review Jesse.
We appreciate you coming in.
Have a great week!
Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/