Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

2074 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.2307685/5Overall Rating 4.2307685/5Overall Rating 4.2307685/5Overall Rating 4.2307685/5rating 4.2307685
Original
Overall Rating 2.20513/5Overall Rating 2.20513/5rating 2.20513rating 2.20513rating 2.20513
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


MM
Michelle M.
Phoenix, AZ
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
The Service
Pedro is a great Service Advisor. Always lets me know where things stand with my car.

Verified Customer
Phoenix, AZ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great
Great experience

MN
Mary N.
Phoenix, AZ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Your personnel are very kind
Everyone us very kind. Yoe seem to gave a very smooth operation. That is very impir yr ant also!

KO
Karen O.
Peoria, AZ
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great customer service
Enjoy working with Randy. He takes great care of my Santa Fe.

RH
Richard H.
Glendale, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Need an excellent dealership? Look no further!
Okay, Hyundai sells itself, but its the dealership after the sale that makes or breaks an experience. Camelback Hyundai continually provides a haven to rest and relax while your vehicle is in maintenance. Coffee, tea, pastries and fresh fruit are provided to make sure you are comfortable during your stay. The service team greets you and makes sure you are taken care of, wether it be a shuttle to take you home or to your favorite restaurant. Make this your dealership!

KJ
Kaylib J.
Tempe, AZ
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Customer Service
Everyone there was incredibly professional and helpful. Will definitely be coming back for more services!

MS
Monica S.
Phoenix, AZ
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/11/2019 Category: Service
Service Department Not Service Oriented
Did not feel like a valued customer. No one would make eye contact with me when I picked up my car. Made to wait for service advisor who was on the phone while two others sat at their desks looking at their phones. Asked to sign two documents but no one took the time to explain what had been done to my vehicle. It was a free service but there was a serious lack of customer service in this department.
IRA W., Service Director from Camelback Hyundai responded on 02/13/2019

Hi Monica,

I am saddened to hear of your experience. David (the advisor you had your appointment) and I will try to reach you via phone.

Thank you for sharing this with me.

I appreciate your time.

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

Verified Customer
Phoenix, AZ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent service
Courteous and efficient service with no "surprises" between repair estimate and final bill.

AM
Alexandra M.
Phoenix, AZ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
Great fast service!
Ricky is great to work with, he took care of everything I needed quickly and had my car back to me in no time!

CD
Christopher D.
Phoenix, AZ
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great Service
Very happy with the services I received.

Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great Service
Customer service was great from the beginning to the end.

JA
Jose A.
Phoenix, AZ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
it was fast and easy
friendly staff like it!
IRA W., Service Director from Camelback Hyundai responded on 02/07/2019

Jose,

Thanks for stopping in. We appreciate your business.

Have a great day!

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

KO
Karen O.
Peoria, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Very good customer service
Ricky has been taking care of my Hyundai for four years now. He is knowledgeable and very customer service oriented. He has my confidence.
IRA W., Service Director from Camelback Hyundai responded on 02/06/2019

Hi Karen,

Thank you for feedback regarding Rickey.

He's truly an asset to our dealership.

We appreciated your loyalty.

Have a wonderful week!

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

Verified Customer
Phoenix, AZ
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Fixing it since 2010
This service center hires well. The dealership itself is awful though (you all know this)
Jake is my most recent advisor. He is kind and assuring.
IRA W., Service Director from Camelback Hyundai responded on 02/06/2019

Thank you for taking our survey.

We appreciate your continued loyalty. 

If we need a redo on the noise concern, please feel free to schedule it with Jake and we can try another test drive with you present.

Have a great day!

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

KR
Kirstin R.
Chandler, AZ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
ENGINE WORK
GREAT SERVICE, SERVICE DIRECTOR WAS AWESOME!!!!
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Awww shucks.

Thank you!

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

MB
Mary B.
Phoenix, AZ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Service work
Great service! I won’t take my car anywhere else. Ricky takes excellent care of me!
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Thank you for taking the time to share your recent experience with us.

We appreciate your business.

I'll be sharing this with Rickey and our team.

Have a wonderful week!

 

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

VP
Veronica P.
Phoenix, AZ
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Fast
Super fast service
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Thank you for taking the time to share your recent experience with us.

We appreciate your business.

Have a wonderful week!

 

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

BG
Barbara G.
Phoenix, AZ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Doesn’t try to sell you service you don’t need
Been coming here for several years now . Ricky has always taken good care of my car.
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Hi Barbara,

Thank you for your feedback. We appreciate your business.

I'll be sure to share this with Rickey.

Have a wonderful week!

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

NT
Norman T.
Phoenix, AZ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Excellence care as always
A very competent and professional staff and service persons.
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Thank you for taking the time to share your recent experience with us.

We appreciate your business.

Have a wonderful week!

 

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/

LN
Lisa N.
Phoenix, AZ
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Satisfied Customer
Work done in one day. Good communication.
IRA W., Service Director from Camelback Hyundai responded on 02/05/2019

Thank you for taking the time to share your recent experience with us.

We appreciate your business.

Have a wonderful week!

 

Respectfully Submitted,

 

Ira Wolfson
Service Director
Camelback Hyundai
1500 E Camelback Rd.
Phoenix, AZ 85014
https://www.camelbackhyundai.com/