Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 155 Reviews )

99% Would Recommend
Latest Review 1 day ago

Reviews


EW
Ed W.
Virginia
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
Ed said the way the staff talked and the way they handled it, he was real happy with the service.
This review was collected via phone interview by Customer Research Inc.

KE
KATHI E.
Portsmouth, VA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2019
Trustworthy
Knowledgeable and trustworthy with great customer service.

CB
CARROLL B.
Portsmouth, VA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2019
Noise Maker is BACK!
Great service, done in a timely manner. Folks were honest about what was wrong and I like how they didnt look for something else to be wrong like a lot of other places. I will definitely be back!

DH
David H.
Virginia
Kia Rio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
David said he was happy with the service. He has used them several times. They've put on a timing belt and water pump. This time they installed a new fuel pump. He'll be back for service again. His vehicle was supposed to be ready the next day. They had to order the part. It took a week for the part to arrive. He should have been offered next day or two day air. It would have been very expensive if he had to rent a vehicle.
This review was collected via phone interview by Customer Research Inc.

BA
BERB A.
Chesapeake, VA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2019
Friendly people great service!
No issues with my service. I would use them again!

MA
MICHAEL A.
Chesapeake, VA
Lincoln MKZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019
Fair and honest service
Bill and Dave do a great job. The are knowledgeable, and are fair and honest.

SP
Sylita P.
Virginia
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Sylita said the service was good except she had bolts missing from her hood.
This review was collected via phone interview by Customer Research Inc.

QD
QUINTON D.
Portsmouth, VA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019
Car detailed
Vehicle was cleaned very nicely

Verified Customer
Chesapeake, VA
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019
Great Service!
Dropped car off for inspection only 1 inspector present at the time. Great communication and timely completion of my vehicle.

JG
Jeff G.
Portsmouth, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2019 Category: Service
Jeff said the business is good but not the best.
This review was collected via phone interview by Customer Research Inc.

TR
TERRY R.
Chesapeake, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Personal and professional
Bill and Dave were very interested in solving my mechanical issue. Very professional team!!!!!

HB
Harry B.
Chesapeake, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Harry said the business was the best. He said he does service with them because they know what to do and they're very professional. He added they do good work and they have good certified mechanics there.
This review was collected via phone interview by Customer Research Inc.

TM
Torrey M.
Chesapeake, VA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Torrey said they were professional, polite and straight to the point. He said they gave him options.
This review was collected via phone interview by Customer Research Inc.

JK
JEAN K.
Chesapeake, VA
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Caring, honest, reliable, professional. They treat my car as if it were their own.
This company employees only the best. Everyone is professional, caring, honest, and reliable. They treat my car as if it were their own.

KM
KAY M.
Portsmouth, VA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Service Above & Beyond
We trust the total service for both our 2011 Ford Explorer and our 2013 Ford Explorer to Canady & Branch. We have complete confidence and trust in their work, fair prices and professionalism.
Recently we saw an oil spot on the garage floor and worried that the Explorer might be leaking. At 3:30 p.m. on a Friday David said "bring the car immediately." He and two mechanics thoroughly examined the under carriage and pronounced the car to be in tip-top shape, with no leaks. There was no charge for the courtesy. The peace of mind was priceless.

AM
AMANDA M.
Suffolk, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Best people Best place!
There is no more honest or capable automotive care center in The Hampton Roads area. The people there truly care about each client and work to ensure complete satisfaction.
Nowhere can match the prices or service of Canady Branch.

SL
Shelby L.
Virginia
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Shelby said the business had excellent service, she was completely satisfied with what they did and how they handled it. First time she visited them, she would go back, she would refer her family and friends. Another customer that had been there that highly recommended them, she also referred her family and friends. They were very professional and he's very polite the young man when she went in. They had great prices.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Portsmouth, VA
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Reliable service
Technicians I have dealt with know how to find the information they need to repair any type of problem on any type of vehicle. They are very professional and have always repaired my vehicles in a timely manner.

GA
GREGORY A.
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019
Great people, Great service!
Fixed right first time, every time -- and this counts a lot when you are coordinating four drivers and three cars in the first place! The repair and options are always fully explained, and you ALWAYS save money over the dealers, i.e., they don't try to talk you into more than you need. Bill, David, and crew get all of my auto repair work!

DF
DAVID F.
Chesapeake, VA
Nissan 280Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019
Good work
Excellent and friendly service!

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