ReScore Reviews™ (73)
We have received your service survey from Hyundai. We would like to thank you for taking the time to provide us your feedback regarding your recent visit. Based on your comments, we would like to apologize for not meeting your expectations on this visit.
Additionally, when reviewing your survey here at the dealership, we use the information you have provided us to coach our employees and to review our internal processes so that we can meet all customers’ expectations.
I have asked that the General Sales Manager to get in touch with you regarding the $40 you were to receive for your test drive. You should hear from him very shortly if not already. Please let me know if you haven't heard from him by tomorrow 9/25/2018.
Regarding the score on the survey, this is a direct reflection on how well the “Service Advisor” could get the repair completed on your vehicle. This is his personal report card to Hyundai and the owners. If you feel he personally performed better than the three stars given, we will send you a rescore opportunity so you may change this score to reflect "his" personal performance. Thank you in advance for your consideration.
If there is any time that we can be of assistance, please feel free to reach out to me personally here at the dealership. We truly appreciate your patronage. We look forward to your next visit and meeting your expectations. We hope that you choose us for all your automotive needs. See you soon.
Gary Atkinson, Service and Part Director, Werner Hyundai