ReScore Reviews™ (53)

ReScore
Overall Rating 4.1698072/5Overall Rating 4.1698072/5Overall Rating 4.1698072/5Overall Rating 4.1698072/5rating 4.1698072
Original
Overall Rating 2.5192312/5Overall Rating 2.5192312/5rating 2.5192312rating 2.5192312rating 2.5192312
90% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Delores C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees."
Every employee we have encountered has been great. Everyone seems to go the extra mile to fill your needs as much as possible. Very satisfied.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 03:38 PM
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy"
I am a repeat customer because I LOVE my car and service has always been great. The service techs are great and never mention repairs I am not already aware of, so they have my trust in keeping my car running at top performance.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 07:25 AM
David S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Friendly, competent, professional.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:55 AM
SHADREQUA H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding service "
Even though Werner offers free oil changes with the purchase of a new vehicle, the staff treated me as if I were a paying customer. I appreciate that.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/13/2017 05:25 PM
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lisa Raisor in the service dept is excellent"
excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:05 AM
Irene F. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personnel "
Chuck has always given me excellent service
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:37 AM
WILLIAM K. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
So, so much faster than past year!!!
!!! Outstanding wait time and coffee and donut great also!!! Thank you Lisa!!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 01:32 PM
Robert S. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jessica spoke to us and gave us her undivided attention when discussing future care purchases. She is smart, insightful and professional."
The service department, staff and overall facility provided above and beyond top notch excellence.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 08:21 AM
Ann M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance check, oil change, "
Lisa Raisor (I believe that's who) was very efficient in checking over vehicle's body and asking pertinent questions before service. She was upbeat and friendly. A great experience as far as the service.

On the downside, I got a call on my cell from a salesperson while I was in the waiting area. I said I wasn't interested in trading my car or buying a new one. Then while I was paying my bill, a saleswoman walked over calling my name with paper work in hand. I ignored her and left. This happens whenever I make an appointment for service. When Hyundai knows you have an appointment they set you up. It borders on harassment.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:44 PM
Kathleen C. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Organized, friendly, thorough."
Very pleased with service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 04:31 PM
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greeters"
Outstanding. Warm Welcome and ready to assist when you enter the service facility entrance.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 01:11 PM
Tamilyn T. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service "
Good Service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/11/2017 11:41 AM
Anthony G. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's acceptable the wait time could be improved"
Overall I'm satisfied with the service provided. Wait time could be improved.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:25 AM
Janice L. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff."
Great facility. This is my third Hyundai and can't imagine ever buying anything else.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:18 AM
Kimberly F. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees "
Wonderful!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/10/2017 01:45 PM
John W. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata Engine Recall"
Outstanding service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/10/2017 12:17 PM
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Charles R S. at Werner Hyundai responded on 10/12/2017

We thank you for the 5 star survey, and look forward to the next time we can help

William Earl B. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
I received the services requested in a timely manner.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 06:58 AM
Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!!"
Friendly and very welcoming!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/09/2017 09:08 PM
Candace S. on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very satisfied!"
Very satisfied with Tacoma, service and location!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/09/2017 02:29 PM
Mark L. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Continue to be impressed"
My first visit wasn't perfect, but they more than made up for it when I returned. This time went smoothly, there were no issues, and the vehicle and customer service were outstanding!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 10:20 AM
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