ReScore Reviews™ (61)
I do apologize that the vehicle took longer than expected for the repair with the recall we wanted to make sure that we had everything done properly. As for the car wash it was done the prior day so we probably should have taken it back through the next day before you arrived, and with the vacuum they just do the front floor boards. We try to make sure we strive to improve wherever we can and will make sure to do so in the future.
thank you for filling out the survey. i apologize for our service techs not doing their proper job and topping off all fluids. i hope you will let me assist you in the future and have them do a better job. this survey is my personal survey and reflects on me not the people who work on your survey. i hope you can rescore for my assistance.
SPOKE WITH CUSTOMER. CUSTOMER ADVISED ME THAT IT WAS NOT FOR MY SERVICE WITH HIM, IT WAS PREVIOUS VISITS. CUSTOMER ADVISED THAT SEND HIM ANOTHER SURVEY AND HE WILL CORRECT IT.
I WANT TO THANK YOU FOR YOUR ADVISING ME AND THE SERVICE DEPARTMENT OF YOUR PREVIOUS DISATISFACTIONS. WE APPRECIATE YOU AND ALWAYS WANT TO GIVE YOU GREAT SATISFACTION WITH THE SERVICE YOUR RECEIVE FROM US.
AS THE CONCERNS YOU NOTED WERE FROM PREVIOUS SERVICES YOU HAD BEFORE YOU WORKED WITH ME, I CERTAINLY APPRECIATE YOUR RE-DOING YOU SURVEY ON MY SERVICE TO YOU.
IF AT ANY TIME YOU HAVE ANY CONCERNS WITH OUR SERVICE DEPARTMENT, PLEASE DO NOT HESITATE TO SEE MYSELF OR OUR SERVICE MANAGER, BRIAN. YOU MAY ALSO DISCUSS YOUR CONCERNS WITH OUR SERVICE DIRECTOR, GARY.
YOU ARE LOYAL CUSTOMER WITH US AND WE APPRECIATE THAT. I LOOK FORWARD TO TAKING CARE OF YOUR FUTURE SERVICES WITH MYSELF.
Good Morning Mr. Thomas,
First, I would like to thank you for filling out the service survey and informing us of the area’s you’re having difficulty with. We want to make sure all your service and warranty questions are answered when they arise. Please reach out to me personally if you have a question regarding your warranty and I will do everything I can to get them answered for you. If I don’t know the answer, I know where to go to get the answer.
In your first response, you indicated that you were having trouble with getting responses from our chat function of our web site. Where this function is mostly utilized in the sales area, it can sometimes be delayed getting to the service department. In the future, please call or email us directly about any service or parts questions you may have and we will get back to you as quickly as possible. You may email me personally if would like as well. email@example.com
In closing, I would like to thank you for the rescore you provided our service associate that took care of you this most recent visit. Li works hard to take care of her customers. She takes a lot of pride in that fact.
If you have any other questions or issues that arise, please feel free to reach out to us here at Werner Hyundai and we will help in every way possible. Now you have a great contact with Li and she will always be ready to take care of your automotive needs.
Gary Atkinson, Service and Parts Director, Werner Hyundai
thank you for the survey. i hope to continue to assist you in the future with your vehicle needs.