Capitol Hyundai Montgomery


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

2302 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.357144/5Overall Rating 4.357144/5Overall Rating 4.357144/5Overall Rating 4.357144/5rating 4.357144
Original
Overall Rating 2.42029/5Overall Rating 2.42029/5rating 2.42029rating 2.42029rating 2.42029
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Tonya W. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smiling Faces, Atmosphere "
Everyone is so friendly, Services is awesome
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 04/19/2018
Service Type: Maintenance
Review Created: 04/23/2018 12:37 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Tonya,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Linda G. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/22/2018 04:35 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Linda,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Verified Customer on 04/22/2018
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"My Hyundai Dealorship"
Each employee is trained to do his or her job in a professional, friendly way. When I leave, I am confident that my Santa Fe is in top condition for the road.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 02:41 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Valued Customer,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.


Rebecca Jasmin
Customer Service
334-279-6555
Ernest J. on 04/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My Experience"
My overall experience was pretty good.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/21/2018 05:36 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Ernest,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Davis H. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SAFETY RECALL"
Mfr Campaign/Safety Recall Notice:172 -ManufacturerCampaignId:172 PCB RELAY KIT INSTALLATION (In 07:46 am / Out 08:11 am.
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/20/2018 06:20 PM
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Davis,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your awesome feedback. Our team main goal is to show great customer service to our valued customers. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Darlene B. on 04/20/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not fixed !!"
They didn’t fix my problem !!! Feel free to all me as I’ll explain it to you
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/20/2018 06:12 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/23/2018

Hello Darlene,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is unfortunate that you found your visit unsatisfactory. We will like to speak with you regarding your visit at your convenience. We appreciate you and look forward to contacting you shortly.

Rebecca Jasmin
Customer Service
334-279-6555
Dion W. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice, friendly people "
Great people and atmosphere. Really make you feel welcome.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 07:15 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Dion,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Marilyn B. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
The individual over the servicing department was very honest when he stated the time the service department opened, arrival time, procedure upon arrival, and approximate time for servicing my vehicle. Everything was done just as he stated!
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 02:45 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Marilyn,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Miller W. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Craig Lyne is the best! "
Craig Lyne is the best service advisor ever!!! I can always trust that he will look out for me when it comes to my car. Thank you for having employees like Craig. He is one of the main reasons that I get my car serviced at Hyundai!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 12:22 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Miller,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Elizabeth K. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and clean waiting area."
Oil change and tire rotation....on time and good service.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 11:58 AM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Elizabeth,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Larry W. on 04/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Review"
Great responsiveness of service writer.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/19/2018 09:56 AM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Larry,

  Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"work was done quickly "
We were passing through town on a trip and had a mechanical problem. We pulled in and they promptly got us going in a very short time.
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/19/2018 09:25 AM
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Beyond exceptional service!"
The folks here actually seem to care about customer service. I was treated with friendly, efficient service that was prompt and included a smile.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/19/2018 07:37 AM
4072ef7584bf4d31dac44e3557e903f3?s=28
Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/20/2018

Hello Valued Customer,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Crystal W. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
They are so friendly, super fast and great prices
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 04:40 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/19/2018

Hello Crystal,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Morris S. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very professional staff"
I was impressed by the facilities and staff at Capitol Hyundai and will return for future service and when I buy my next vehicle.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/18/2018 04:15 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/19/2018

Hello Morris,
 
 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Steven F. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Work"
Had the oil changed, tires rotated and the cabin air filter changed. Service writer was courteous and professional and the check-in wait was acceptable. Dropped the Santa Fe off on a Saturday morning and all work was complete in approximately two hours. Labor costs a bit high, especially for replacing the cabin air filter, a 10 minute job at most. Tires were inflated to 36 PSI when factory recommendation is 33 PSI. Overall though, a positive experience.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 11:01 AM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/18/2018

Hello Steven,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Fairly quick and courteous
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/18/2018 07:08 AM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/18/2018

Hello Steve,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Tom S. on 04/17/2018
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"Scheduled maintanance"
Thank you....
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 01:59 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/18/2018

Hello Tom,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate you for sharing your feedback. It is our goal to continuously provide you with a wonderful experience here with us. We value you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Beko M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service From Kierra Louis Hailey"
I walked in and no one spoke to me and saw Kierra on the phone. I immediately walked over to her and waited for to get off the phone. She did smile and said one moment please. She got off the phone and attended to my need which was getting the car service for the recalled and looking into my Bluetooth issues. Please give her Kudos and recognition b/c customer service is a must. I felt Kierra was concern about helping me and making me feel like a loyal customer. BTW- I waited in the car and no one came out the cars in front was empty and two service people was sitting down and didn't come out until after they saw the car empty. At that moment, I was already standing at Kierra's desk. If Kierra wasn't there that day I would have turn around and left and maybe got my service done in Selma, AL. They always have great customer service. I did buy my car from Capital Hyundai in April 2017 from salesperson Joel base off his CUSTOMER SERVICE. Thanks Kierra ! I will be coming back only for you to help me.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/17/2018 06:24 AM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/18/2018

Hello Beko,

 Thank you for choosing Capitol Hyundai Montgomery. We appreciate you for sharing your feedback with us. It is always great to have awesome feedback to share with our team. We appreciate you and look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
Anthony W. on 04/16/2018
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"They was really nice"
Answers all of your questions
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 03:53 PM
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Rebecca J., Customer Service at Capitol Hyundai Montgomery responded on 04/17/2018

Hello Anthony,

 Thank you for choosing Capitol Hyundai of Montgomery. We appreciate your business and value your feedback. It is with great pleasure that our team helped provide you with exceptional service during your visit. We look forward to sharing your next great visit.

Rebecca Jasmin
Customer Service
334-279-6555
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